These Cisco training websites provide training on all Cisco products and technologies and are available to a general audience.
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Global Learning Partner Locator 
Quick Learning Modules
Quick learning modules (QLMs) are short e-learning modules that discuss and describe various aspects of Unified Communications systems in 15- to 30-minute timeframes.
View the following QLMs for information on the Cisco Unified Communications system:
•Cisco Unified Communications System Overview
This module describes the system release approach, system components, PPDIOO lifecycle, pricing and packaging, and deployment models.
•Cisco Unified Communications Installing and Upgrading
This module includes information on the reference architectures, upgrade strategies and planning upgrade steps, and functionality changes that result from an upgrade to Release 5.1(1).
Modules for the Prepare and Plan Phase
View these e-learning modules for general training on planning Cisco Unified Communications systems. If you do not already have a guest password, you will be prompted to create one.
•Unified Communications System Overview
This module describes the system release approach. It presents the system components at a high level; describes system bundles, pricing, and services; and outlines the deployment models and migration strategies.
•Unified Communications System Architecture
These videos describe the purposes and uses of the system architecture components. It details the SRND-recommended deployment models and describes the changes to the deployment models for Cisco Unified CallManager and Cisco Unity. It also covers security and network management recommendations.
–Part 1: Unified Communications Architecture
–Part 2: Contact Center Architecture
Videos for the Implementation Phase
View these videos for general training on implementing Cisco Unified Communications systems.
•Unified Communications System Install and Upgrade
This group of videos summarizes the system components and illustrates the uses of the reference architectures. They describe preparing and planning for an upgrade; an outline of the upgrade process; and recommendations for efficient upgrading. They also identify functionality changes and special application integration notes.