Cisco Unified Communications is defined around commonly deployed enterprise topology models in North America and European & Emerging Markets (EUEM) with the goal of growing and evolving over the next 12 to 18 months.
This system is built upon individual IP telephony and contact center products including, but not limited, to the Cisco Unified CallManager (Unified CallManager), Cisco Unified CallManager Express, Cisco Unified Intelligent Contact Management (Unified ICM), Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unity, Cisco Unity Express, Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Customer Response Solutions (CRS), and voice-capable gateways and routers.
Cisco Systems provides an integrated system to meet customer needs. Cisco Unified Communications testing is a process for specifying (designing) and validating the interoperability of enterprise voice products working together as an integrated system. Cisco Unified Communications Release 5.0 and Release 5.0(2) define a set of software releases for each of the system components.
Go on to Targeted Software Releases for information on the system targeted for the upgrade process.