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Cisco Unified Communications IP Telephony Release 5.0
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Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
IP Telephony Components and Applications
Planning Tasks
Planning Your System Upgrade
Additional Sites and Services

Upgrade Overview
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The upgrade process as discussed in this document addresses different upgrade strategies, preparation for the upgrade operation, order of operations such as the sequence in which the system components should be upgraded, and other dependencies such as backward compatibility of software.

Note This document only provides information related to upgrading components that are present in both of the targeted release sets (previous and next). It does not provide installation information about components that are not part of the existing production network and are being newly added to the network as a part of the next release. This information is available in the individual component installation documents.

Upgrade Roadmap

Perform the system-level upgrade of IP Communications (IPC) components using the following high-level roadmap:

Step 1 Review your hardware requirements and perform all required hardware equipment checks. For instance, verify that the deployed hardware and operating system support the new Cisco Unified Communications releases. Also verify that the DVD ROM drive in the server where you plan to perform the upgrade tasks is operational before you start the upgrade process.

For a list of supported MCS servers for Cisco Unified CallManager 5.0(2) (Unified CallManager), see the Cisco Unified CallManager Server Upgrade Program at:

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure09186a0080174928.html Opens new window

Note Unified CallManager 5.0(2) only supports MCS servers with a "-EVV" or "-IPC" suffix. It does not support servers with "ECS" appended to the end of the model number.

Step 2 Upgrade the existing network components from the 4.1 release set to the Cisco Unified Communications release set versions using one of the upgrade strategies described in the System Upgrade Strategy section. Be aware that the strategy you select should depend on a number of factors, including your size, topology, and the presence or absence of shared components among sites (such an ICM system that spans multiple clusters).

Note The assumption for this roadmap is that the current test bed deployment includes components that are already supported by the 4.1 release set. Please verify that your hardware configurations are ready for an upgrade to the Cisco Unified Communications Release 5.0 release set.

Step 3 Add any new components supported by the Cisco Unified Communications release set to the network by installing and configuring them. See the individual components' installation and configuration documents listed in the Adding New Components in Cisco Unified Communications section.

Be aware that this document does not provide upgrade and backup procedures for:

•Individual stand-alone components such as Cisco CallManager, IPCC Enterprise, and Cisco Unity. It only addresses the upgrade procedures of IP Communications components at the system-level.

•Third-party co-resident applications (although they can be used during the upgrade and backup process) such as:

–Antivirus

–Security

–Server management

–Remote access

•Additional third-party off-board applications such as:

–Operator console

–VoIP recording

–Billing and accounting

•Server replacement (hardware upgrade) for components. See individual components' installation documents for this information.

Step 4 Remove any components from your network that are not part of the Cisco Unified Communications release set or have reached EOL (end-of-life). Follow proper procedures to uninstall these components.

System Test Release 4.1 Components

The following Cisco Systems enterprise voice products are considered part of the 4.1 release set:

•Cisco ATA 186/188

•Cisco Agent Desktop (CAD)

•CAD Server

•Cisco CallManager

•Cisco CallManager Express

•Cisco Catalyst Switches

•Cisco Emergency Responder

•Cisco Intelligent Contact Management (ICM) / IPCC Enterprise

•Cisco MeetingPlace

•Cisco Personal Assistant

•Cisco Security Agent

•Cisco Supervisor Desktop

•Cisco Unity

•Cisco Unity Bridge

•Cisco Unity Express

•Cisco Video Telephony (VT) Advantage

•CiscoWorks IP Telephony Environment Monitor (ITEM)

•CiscoWorks Management Center for Cisco Security Agents

•Cisco Remote Monitoring Suite

•CTI OS Agent/Supervisor Desktop

•Customer Response Solutions (CRS) (IP IVR & IPCC Express)

•Customer Voice Portal (formerly ISN) (Application Server and Voice Browser)

•Enterprise Gateway 2200

•FXS Gateway VG224 and VG248

•IP SoftPhone

•IOS devices (including SRST and Voice/VXML gateways)

•IOS Gatekeepers

•IP Video Gateway 3521 and 3526

•IP Video Conferencing Multipoint Control Unit (IP/VC MCU) 3511 and 3540

•Music On Hold

•Cisco Outbound Option Dialer

•TDM Gateway

•Video Endpoint Tandberg 550 and 1000

•VoIP Monitor

•Wireless IP Phone 7920

•Wireless Access Point 1100 and 1200

Cisco Unified Communications Release 5.0 Components

Adding New Components in Cisco Unified Communications

In addition to the above list of components, the following new components have been added to the Cisco Unified Communications Release 5.0 deployment:

•Cisco Unified MeetingPlace Express

•Cisco Unified MobilityManager (Mobile Connect or Single Number Reach (SNR))

•Cisco Unified Contact Center Gateway Enterprise (Unified CCGE)

•Cisco Unified System Contact Center Gateway (Unified SCCG)

•Cisco Unified System Contact Center (Unified SCC)

•Cisco Unified IP Phones (SIP support)

•Cisco Unity Connection

Note Unified CCGE, Unified SCCG, Unified SCC are only available with Unified CCE/Unified ICM Release 7.0(0) or later. For more information, see "Cisco Intelligent Contact Management Considerations" Opens new window and "Upgrading a Specific Contact Center Test Bed" Opens new window.

You must install the new components into the network and configure them (rather than upgrade them). See the individual component's installation and configuration documents at the following URLs:

•Cisco Unified MeetingPlace Express:
 http://www.cisco.com/en/US/products/ps6533/products_installation_guide_book09186a008057b547.html Opens new window

•Cisco Unified MobilityManager:
http://www.cisco.com/en/US/products/ps6567/products_installation_guide_book09186a008063d351.html Opens new window

•Cisco Unified System Contact Center Gateway and Cisco Unified Contact Center Gateway Enterprise:
 http://www.cisco.com/application/pdf/en/us/guest/products/ps1001/c1097/ccmigration_09186a0080626383.pdf Opens new window

•Cisco Unified System Contact Center:
http://www.cisco.com/application/pdf/en/us/guest/products/ps1844/c1676/ccmigration_09186a00804d8b1c.pdf Opens new window

•Cisco Unified IP Phones (SIP):
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html Opens new window

•Cisco Unity Connection:
http://www.cisco.com/en/US/products/ps6509/products_installation_guide_book09186a00805201e8.html Opens new window

Note CiscoWorks ITEM is now implemented in Cisco Unified Communications as Cisco Unified Operations Manager and Cisco Unified Service Monitor.

•Cisco Unified Operations Manager:
http://www.cisco.com/en/US/products/ps6535/products_installation_guide_book09186a008063c22a.html Opens new window

•Cisco Unified Service Monitor:
 http://www.cisco.com/en/US/products/ps6536/prod_quick_installation_guide09186a0080629079.html Opens new window

Removing Components from Cisco Unified Communications

The following components are not included in the Cisco Unified Communications release set and should be removed from the network:

•Cisco IP SoftPhone

•Cisco Personal Assistant

System Upgrade Paths

This section provides the general information required to migrate from a common starting point (in IP Communications Systems Test Releases) leading up to the Cisco Unified Communications System release.

If you want to upgrade from an IPC Systems Test Release Set to the Cisco Unified Communications release set, be aware of the possible upgrade paths as listed below. You can access a complete listing of all the IPC Systems Test releases at:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/gblink/ipcmtrix.htm Opens new window

•Major System Test to Minor System Test: (N-1).0 to (N-1).X. For example, System Test release 4.0 to 4.1.

•Minor System Test to Minor System Test: (N).(X) to (N).(X+1). For example, System Test 3.1 to 3.2.

•Minor System Test to Major System Test: (N).(X) to (N).0. For example, System Test 3.1 to 4.0.

•Systems Test release set to Cisco Unified Communications System release set: The only supported path is IPC Systems Test Release 4.1 to Cisco Unified Communications Release 5.0.

Note You can perform future system upgrades of Cisco Unified Communications using these allowed upgrade paths: from major Cisco Unified Communications to minor Cisco Unified Communications, and from major Cisco Unified Communications or minor Cisco Unified Communications to System Maintenance (SM) Cisco Unified Communications.

Figure 1 illustrates the recommended upgrade path from:

•Major IPC Systems Test release set to major IPC Systems Test release set

•Minor IPC Systems Test Release 4.1 to major Cisco Unified Communications Release 5.0 release set

Figure 1 Upgrade Paths for IPC Systems Test Releases

Go on to System Upgrade Strategy for an explanation of recommended upgrade strategies.