These Cisco training websites provide training on all Cisco products and technologies and are available to a general audience.
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Cisco Learning Connection
http://www.cisco.com/web/learning/le31/le46/learning_customer_e-learning_connection_tool_launch.html
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Learning Locator Course List
http://www.cisco.com/pcgi-bin/front.x/wwtraining/CELC/index.cgi?action=CourseList
Quick Learning Modules
Quick learning modules (QLMs) are short e-learning modules that discuss and describe various aspects of Unified Communications systems in 15- to 20-minute timeframes. The QLM training page is available at the following URL.

Note
The QLM modules on this page will start playing immediately when you click the topic links. Use the controls at the bottom of the page to pause or stop.
http://www.cisco.com/E-Learning/bulk/public/celc/uc_qlm/qlm_index.htm
The QLM modules have the following topics:
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Unified Communications Architecture
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Unified Communications Systems Release Approach
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Unified Communications Architecture Focus Areas
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Unified Communications Installation and Upgrade
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Deploying DHCP Server on Unified CallManager 5.0
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Unified CallManager 5.0 Directory Integration
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Deploying AutoQoS on Wan Routers
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Unified Communications Deployment Methods
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Unified Communications IP Telephony Architecture
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Unified IPCC 7.0 Enterprise Deployment Models
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Unified IPCC Express 4.5 Deployment Models
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Unified Communications IP Telephony Deployment Models
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Unified Communications QoS for Security
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Unified Communications RSVP Overview
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Unified Communications Troubleshooting
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Unified Communications Systems Approach to Troubleshooting
Videos for the Prepare and Plan Phase
View these downloadable videos for general training on planning Cisco Unified Communications systems. If you do not already have a guest password, you will be prompted to create one.
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Unified Communications System Overview
This video describes the system release approach. It presents the system components at a high level; describes system bundles, pricing, and services; and outlines the deployment models and migration strategies.
http://tools.cisco.com/cmn/jsp/index.jsp?id=49691
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Unified Communications System Architecture
This video describes the purposes and uses of the system architecture components. It details the SRND-recommended deployment models and describes the changes to the deployment models for Cisco Unified CallManager and Cisco Unity. It also covers security and network management recommendations.
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Part 1: Unified Communications Architecture
http://tools.cisco.com/cmn/jsp/index.jsp?id=49744
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Part 2: Contact Center Architecture
http://tools.cisco.com/cmn/jsp/index.jsp?id=49719
Videos for the Implementation Phase
View these videos for general training on implementing Cisco Unified Communications systems.
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Unified Communications System Install and Upgrade
This group of videos summarizes the system components and illustrates the uses of the reference architectures. They describe preparing and planning for an upgrade; an outline of the upgrade process; and recommendations for efficient upgrading. They also identify functionality changes and special application integration notes.