Cisco Unified Communications IP Telephony Release 5.0
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Training Library TOC
Using the Training Library

General Training

These Cisco training websites provide training on all Cisco products and technologies and are available to a general audience.

Cisco Learning Connection

http://www.cisco.com/web/learning/le31/le46/learning_customer_e-learning_connection_tool_launch.html Opens new window

Learning Locator Course List

http://www.cisco.com/pcgi-bin/front.x/wwtraining/CELC/index.cgi?action=CourseList Opens new window

Quick Learning Modules

Quick learning modules (QLMs) are short e-learning modules that discuss and describe various aspects of Unified Communications systems in 15- to 20-minute timeframes. The QLM training page is available at the following URL.


Note The QLM modules on this page will start playing immediately when you click the topic links. Use the controls at the bottom of the page to pause or stop.


http://www.cisco.com/E-Learning/bulk/public/celc/uc_qlm/qlm_index.htm Opens new window

The QLM modules have the following topics:

Unified Communications Architecture

Unified Communications Systems Release Approach

Unified Communications Architecture Focus Areas

Unified Communications Installation and Upgrade

Deploying DHCP Server on Unified CallManager 5.0

Unified CallManager 5.0 Directory Integration

Deploying AutoQoS on Wan Routers

Unified Communications Deployment Methods

Unified Communications IP Telephony Architecture

Unified IPCC 7.0 Enterprise Deployment Models

Unified IPCC Express 4.5 Deployment Models

Unified Communications IP Telephony Deployment Models

Unified Communications QoS for Security

Unified Communications RSVP Overview

Unified Communications Troubleshooting

Unified Communications Systems Approach to Troubleshooting

Videos for the Prepare and Plan Phase

View these downloadable videos for general training on planning Cisco Unified Communications systems. If you do not already have a guest password, you will be prompted to create one.

Unified Communications System Overview

This video describes the system release approach. It presents the system components at a high level; describes system bundles, pricing, and services; and outlines the deployment models and migration strategies.

http://tools.cisco.com/cmn/jsp/index.jsp?id=49691 Opens new window

Unified Communications System Architecture

This video describes the purposes and uses of the system architecture components. It details the SRND-recommended deployment models and describes the changes to the deployment models for Cisco Unified CallManager and Cisco Unity. It also covers security and network management recommendations.

Part 1: Unified Communications Architecture

http://tools.cisco.com/cmn/jsp/index.jsp?id=49744 Opens new window

Part 2: Contact Center Architecture

http://tools.cisco.com/cmn/jsp/index.jsp?id=49719 Opens new window

Videos for the Implementation Phase

View these videos for general training on implementing Cisco Unified Communications systems.

Unified Communications System Install and Upgrade

This group of videos summarizes the system components and illustrates the uses of the reference architectures. They describe preparing and planning for an upgrade; an outline of the upgrade process; and recommendations for efficient upgrading. They also identify functionality changes and special application integration notes.

http://tools.cisco.com/cmn/jsp/index.jsp?id=50161 Opens new window