The Cisco Unified Communications Management Suite allows businesses to actively monitor their Cisco Unified Communications solution to discover potential problems, maintain quality and user satisfaction, and help minimize service downtime. The following network monitoring tools are available for contact center deployments:
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Cisco Unified Operations Manager
For more information about network monitoring, as well as other system operations topics, see the Cisco Unified Communications category on the documentation wiki (DocWiki) at http://docwiki.cisco.com/wiki/Cisco_Unified_Communications 
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