Test Bed 3

Operate TOC

Introduction to Operating the System

Managing Your System

Backing Up and Restoring Components

Cisco Unified Communications Manager

Cisco Unified IP Interactive Voice Response

Cisco Unified Intelligent Contact Management Enterprise

Cisco Unified Presence

Cisco Unity Connection

Using Network Monitoring Tools

Cisco Unified Operations Manager

Operating Contact Center Systems

Failover and Redundancy

Troubleshooting Daily Operations

Common Problems Reported by Users

Features and Applications

Additional Sites and Services

Index

Test Bed 3

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Test Bed 3—Unified CVP test bed, which handles the following call flows:

•Unified Customer Voice Portal (Unified CVP) Post-Routed call flow

•Cisco Unified Outbound Option call flow

•Cisco Unified Mobile Agent (Unified Mobile Agent) call flow