Test Bed 2

Operate TOC

Introduction to Operating the System

Managing Your System

Backing Up and Restoring Components

Cisco Unified Communications Manager

Cisco Unified IP Interactive Voice Response

Cisco Unified Intelligent Contact Management Enterprise

Cisco Unified Presence

Cisco Unity Connection

Using Network Monitoring Tools

Cisco Unified Operations Manager

Operating Contact Center Systems

Failover and Redundancy

Troubleshooting Daily Operations

Common Problems Reported by Users

Features and Applications

Additional Sites and Services

Index

Test Bed 2

Download Site_Content_PDF

Site_Content PDF

Test Bed 2—Parent and Child test bed, which handles the following call flow:

•Parent/Child call flow

Note Cisco Unified Customer Voice Portal (Unified CVP) implemented at Site1/Site4 provides initial call treatment for the Parent/Child call flow, while Cisco Unified IP IVR provides call queuing capabilities.