Upgrade Contact Center Software Components

Once you have your upgrade plan and preparations in place, perform your system upgrade by following the guidelines and sequence in Performing Your System Upgrade.

•See Deployment Models for the general upgrade sequence for the various components in the different deployment models, including Unified Contact Center Enterprise Single Site, Unified Contact Center Enterprise Multisite Centralized, Unified Contact Center Enterprise Multisite Distributed, and Clustering Over IP WAN. (For a description of deployment models, see Test Deployment Models and Sites .)

•See Upgrading Components for more detailed upgrade procedures for each major upgrade strategy: single-stage system upgrade, multistage system upgrade, and multisite migration upgrade.

For site-specific upgrade information, see Upgrading Contact Center Test Beds .

•See Verifying Multistage System Upgrades for interoperability verification procedures you need to perform as you exit each system upgrade stage.

•See Related Documentation for links to component installation and upgrade documentation.