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•Component Resources Documentation for IP Telephony for Enterprise and Midmarket

•Component Resources Documentation for IP Telephony for Small and Medium Business

•Component Resources Documentation for Contact Center

Component Resources Documentation for IP Telephony for Enterprise and Midmarket

Table 5 provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents. For documentation on specific tasks, see Component Installation and Configuration Opens new window on the Implement tab. For documentation on all other Cisco products, go to http://www.cisco.com/web/psa/products/index.html. Opens new window

Table 5 Component Resources Documentation for IP Telephony for Enterprise and Midmarket 

Category
Component
Documentation URL

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Opens new window

Cisco Unified Communications Manager Business Edition

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Opens new window

Cisco Unified Communications Manager Express

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html Opens new window

Cisco Unified Survivable Remote Site Telephony (SRST)

http://www.cisco.com/en/US/products/sw/voicesw/ps2169/tsd_products_support_series_home.html Opens new window

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html Opens new window

Cisco Unified Business Attendant Console and Unified Department Attendant Console

http://www.cisco.com/en/US/partner/products/ps7282/tsd_products_support_series_home.html Opens new window

Cisco Unified Communications 500 Series for Small Business

http://www.cisco.com/en/US/products/ps7293/tsd_products_support_series_home.html Opens new window

Contact Center

Cisco Customer Response Solutions (Cisco Unified Contact Center Express)

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html Opens new window

Applications

Cisco Emergency Responder

http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html Opens new window

Cisco Fax Server

http://www.cisco.com/en/US/products/ps6178/tsd_products_support_series_home.html Opens new window

Cisco Unified Application Environment

http://www.cisco.com/en/US/products/ps7058/tsd_products_support_series_home.html Opens new window

Cisco Unified PhoneProxy

http://www.cisco.com/en/US/products/ps7057/tsd_products_support_series_home.html Opens new window

Conferencing

Cisco Unified MeetingPlace

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/tsd_products_support_series_home.html Opens new window

Cisco Unified MeetingPlace Express

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html Opens new window

Cisco Unified Videoconferencing

http://www.cisco.com/en/US/products/hw/video/ps1870/tsd_products_support_series_home.html Opens new window

Voice Mail and Unified Messaging

Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html Opens new window

Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html Opens new window

Cisco Unity Express

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html Opens new window

Cisco Unified Messaging Gateway

http://www.cisco.com/en/US/partner/products/ps8605/tsd_products_support_series_home.html Opens new window

Endpoints and Clients

Cisco Unified IP Phone 7900 Series

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Opens new window

Cisco IP Communicator

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html Opens new window

Cisco Unified Personal Communicator

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html Opens new window

Cisco Unified Video Advantage

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html Opens new window

Wireless and Mobility

Cisco Aironet 1200 Series Access Points

http://www.cisco.com/en/US/products/hw/wireless/ps430/tsd_products_support_series_home.html Opens new window

Cisco Unified Mobility Advantage

http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html Opens new window

Cisco Unified Mobile Communicator

http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html Opens new window

Security

Cisco ASA 5500 Series Adaptive Security Appliances

http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 6500 Series Firewall Services Module (FWSM)

http://www.cisco.com/en/US/products/hw/modules/ps2706/ps4452/tsd_products_support_model_home.html Opens new window

Cisco Catalyst 6500 Series Intrusion Detection System (IDSM-2) Module

http://www.cisco.com/en/US/products/hw/modules/ps2706/ps5058/tsd_products_support_model_home.html Opens new window

Cisco Intrusion Prevention System Appliance IPS-4200

http://www.cisco.com/en/US/products/sw/secursw/ps2113/tsd_products_support_series_home.html Opens new window

Cisco NAC Appliance (Clean Access)

http://www.cisco.com/en/US/products/ps6128/tsd_products_support_series_home.html Opens new window

Management Center for Cisco Security Agents

http://www.cisco.com/en/US/products/sw/secursw/ps5057/products_installation_and_configuration_guides_list.html Opens new window

Cisco Security Agents

http://www.cisco.com/en/US/products/sw/secursw/ps5057/tsd_products_support_series_home.html Opens new window

Network Management

Cisco Unified Operations Manager

http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html Opens new window

Cisco Unified Service Monitor

http://www.cisco.com/en/US/products/ps6536/tsd_products_support_series_home.html Opens new window

Cisco netManager - Unified Communications

http://www.cisco.com/en/US/products/ps7243/tsd_products_support_series_home.html Opens new window

Cisco Unified Service Statistics Manager

http://www.cisco.com/en/US/products/ps7285/tsd_products_support_series_home.html Opens new window

Communications Infrastructure

Cisco IOS Software Release 12.4 T

http://www.cisco.com/en/US/products/ps6441/tsd_products_support_series_home.html Opens new window

Cisco 1700 Series Modular Access Routers

http://www.cisco.com/en/US/products/hw/routers/ps221/tsd_products_support_series_home.html Opens new window

Cisco 2600 Series Routers

http://www.cisco.com/en/US/products/hw/routers/ps259/tsd_products_support_series_home.html Opens new window

Cisco 2800 Series Routers/Voice Gateways

http://www.cisco.com/en/US/products/ps5854/tsd_products_support_series_home.html Opens new window

Cisco 3700 Series Voice Gateways/Gatekeepers

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html Opens new window

Cisco 3800 Series Routers/Voice Gateways

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html Opens new window

Cisco 7200 Series Voice Gateways

http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html Opens new window

Cisco Integrated Services Router (ISR) 1861

http://www.cisco.com/en/US/products/ps5853/tsd_products_support_series_home.html Opens new window

Cisco Unified Border Element

http://www.cisco.com/en/US/products/sw/voicesw/ps5640/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 3550 Series Access Switches

http://www.cisco.com/en/US/products/hw/switches/ps646/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 3560 Series Access Switches

http://www.cisco.com/en/US/products/hw/switches/ps5528/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 3750 Series Data Center Switches

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 4500 Series Access Switches

http://www.cisco.com/en/US/products/hw/switches/ps4324/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 6500 Series Switches

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 6600 Series Voice Gateways

http://www.cisco.com/en/US/products/hw/switches/ps700/tsd_products_support_eol_series_home.html Opens new window

Cisco VG224/248 Analog Voice Gateways

http://www.cisco.com/en/US/products/hw/gatecont/ps2250/tsd_products_support_series_home.html Opens new window

Cisco ATA 186,188 (analog telephony adaptor)

http://www.cisco.com/en/US/products/hw/gatecont/ps514/tsd_products_support_series_home.html Opens new window


Component Resources Documentation for IP Telephony for Small and Medium Business

Table 6 provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents. For documentation on specific tasks, see Component Installation and Upgrade Opens new windowon the Implement tab. For documentation on all other Cisco products, go to http://www.cisco.com/web/psa/products/index.html Opens new window.

Table 6 Component Resources Documentation for IP Telephony for Small and Medium Business 

Category
Component
Documentation URL

Call Control

Cisco Unified Communications 500 Series for Small Business

http://www.cisco.com/en/US/products/ps7293/tsd_products_support_series_home.html Opens new window

Cisco Unified Communications Manager Express

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html Opens new window

Contact Center

Cisco Unified Contact Center Express

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html Opens new window

Conferencing

Cisco Unified MeetingPlace Express

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html Opens new window

Cisco Unified Video Advantage

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html Opens new window

Voice Mail and Unified Messaging

Cisco Unity Express

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html Opens new window

Endpoints and Clients

Cisco Unified IP Phone 7900 Series

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Opens new window

Cisco Unified IP Phone 500 series

http://www.cisco.com/en/US/products/ps9730/tsd_products_support_series_home.html Opens new window

Cisco IP Communicator

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html Opens new window

Cisco Unified CallConnector MS Windows Client

http://www.cisco.com/en/US/products/ps7274/tsd_products_support_series_home.html Opens new window

Network Management

Cisco netManager Unified Communications

http://www.cisco.com/en/US/products/ps7243/tsd_products_support_series_home.html Opens new window

Communications Infrastructure

Cisco IOS Software Release12.4(20)T

http://www.cisco.com/en/US/products/ps6441/tsd_products_support_series_home.html Opens new window

Cisco 3800 Integrated Services Router

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html Opens new window

Cisco 2800 Integrated Services Router

http://www.cisco.com/en/US/products/ps5854/tsd_products_support_series_home.html Opens new window

Cisco 870 Integrated Services Router

http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html Opens new window

Cisco 1861 Integrated Services Router

http://www.cisco.com/en/US/products/ps5853/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 500 series Switch

http://www.cisco.com/en/US/products/ps6545/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 3560 series Switch

http://www.cisco.com/en/US/products/hw/switches/ps5528/prod_release_notes_list.html Opens new window


Component Resources Documentation for Contact Center

Table 7 provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents. For documentation on specific tasks, see Component Installation and Configuration Guides Opens new window on the Implement tab. For documentation on all other Cisco products, go to http://www.cisco.com/web/psa/products/index.html. Opens new window

Table 7 Component Resources Documentation for Contact Center 

Category
Component
Documentation URLs

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Opens new window

Contact Center

Cisco Unified Intelligent Contact Management Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html Opens new window

Cisco Unified Contact Center Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html Opens new window

Cisco Support Tools

http://www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html Opens new window

Cisco Unified Expert Advisor

http://www.cisco.com/en/US/products/ps9675/tsd_products_support_series_home.html Opens new window

Cisco Unified IP IVR

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html Opens new window

Cisco Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html Opens new window

Computer Telephony Integration Object Server (CTI OS) and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html Opens new window

Cisco Agent Desktop (CAD) Server and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html Opens new window

Applications

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html Opens new window

Conferencing

Cisco Unified Conferencing for TelePresense

http://www.cisco.com/en/US/products/ps7266/tsd_products_support_series_home.html Opens new window

Cisco Unified Videoconferencing 3500 Series Products

http://www.cisco.com/en/US/products/hw/video/ps1870/tsd_products_support_series_home.html Opens new window

Voice Mail and Unified Messaging

Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html Opens new window

End Points and Clients

Cisco IP Communicator

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html Opens new window

Cisco Unified Personal Communicator

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html Opens new window

Cisco Unified Video Advantage

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html Opens new window

Cisco Unified IP Phones

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Opens new window

Network Management

Cisco Unified Operations Manager

http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html Opens new window

Security

Cisco Catalyst 6500 Series Switch Firewall Services Module (FWSM)

http://www.cisco.com/en/US/products/hw/modules/ps2706/ps4452/tsd_products_support_model_home.html Opens new window

Cisco Adaptive Security Appliance (ASA) 5540 Services

http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html Opens new window

CiscoWorks Management Center for Cisco Security Agents

http://www.cisco.com/en/US/products/sw/cscowork/ps5212/tsd_products_support_eol_series_home.html Opens new window

Cisco Security Agent for Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Opens new window

Cisco Security Agent for Unified IP IVR

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html Opens new window

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html Opens new window

Cisco Security Agent for Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html Opens new window

Communications Infrastructure

Cisco IOS Software Release 12.4 T

http://www.cisco.com/en/US/products/ps6441/tsd_products_support_series_home.html Opens new window

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, and MGCP gateways)

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html Opens new window

Cisco AS5400XM (Unified CVP VXML voice, H.323, and PSTN gateways)

http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html Opens new window

RSVP Agent (on 38xx platforms)

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html Opens new window

Cisco 7206VXR (core/WAN router)

http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html Opens new window

Cisco 881 router

http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 3750 (access switch)

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 6506, 6509 (MSFC, Supervisor 2)

Cisco CSS 11501 Content Services Switch

http://www.cisco.com/en/US/products/hw/contnetw/ps792/tsd_products_support_series_home.html Opens new window

Cisco Communication Media Module (CMM)

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html Opens new window

Wireless

Cisco Aironet Access Point 1240AG

http://www.cisco.com/en/US/products/ps6521/tsd_products_support_series_home.html Opens new window