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Cisco Unified Communications System for Contact Center Release 5.1(1)
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Test Bed 1
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In Test Bed 1, Unified IP IVR test bed, three types of call flows were tested:

•Cisco Unified CallManager (Unified CallManager) Post-Routed call flow Opens new window

•Parent/Child call flow Opens new window

•Cisco Unified Outbound Dialer (Unified OUTD) call flow Opens new window

•Cisco Unified Mobile Agent (Unified MA) call flow Opens new window

Note Cisco Unified Customer Voice Portal (Unified CVP) implemented at Site1/Site4 provides initial call treatment for the Parent/Child call flow, while Customer Response Solutions (CRS) provides call queuing capabilities.