Cisco Unified Communications System for Contact Center Release 5.1(1)
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Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Tasks
Defining Case Studies
Additional Sites and Services

System Definition

The Cisco Unified Communications system is designed for a single, secure, converged network. Part of an integrated, comprehensive Cisco architecture, the communications applications reside "in" the network, not "on" the network, and can easily incorporate emerging business processes, applications, and new devices. Applications can be deployed in a single instance, rather than in multiple instances, and managed services offerings further increase deployment flexibility. Standards-based Cisco Unified Communications products let organizations migrate based on business needs, not technical limitations, to keep pace with new technology.