Cisco Unified Communications System for Contact Center Release 5.1(1)
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Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Tasks
Defining Case Studies
Additional Sites and Services

Related Training

View these videos for general training on planning Cisco Unified Communications systems:

Cisco Unified Communications System Overview Opens new window

This video describes the system release approach. It presents the system components at a high level; describes system bundles, pricing, and services; and outlines the deployment models and migration strategies.

Cisco Unified Communications System Architecture

These videos describe the purposes and uses of the system architecture components. They detail the SRND-recommended deployment models and describe the changes to the deployment models for Cisco Unified CallManager and Cisco Unity. They also cover security and network management recommendations.

Part 1: Unified Communications Architecture Opens new window

Part 2: Contact Center Architecture Opens new window

For more Cisco Unified Communications training videos, see the Training Library.