Cisco Unified Communications System for Contact Center Release 5.1(1)
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Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Tasks
Defining Case Studies
Additional Sites and Services

Planning Your System Upgrade

This topic provides an overview of the upgrade process, the software releases that are involved in the upgrade process, and the different upgrade strategies that can be used based on the size of the customer network.

This topic contains the following sections:

Introduction Opens new window

Release Sets Opens new window

Upgrade Roadmap Opens new window

Upgrade Overview Opens new window

System Upgrade Paths Opens new window

System Upgrade Strategy Opens new window

When your upgrade plan is in place and you are ready to upgrade, go to Performing a System Upgrade on the Optimize tab.