Cisco Unified Communications System for Contact Center Release 5.1(1)
Guest
Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Tasks
Defining Case Studies
Additional Sites and Services

IP Communications

IP communications provides powerful and efficient voice, data, and video communications, and related capabilities. Key features include:

Video telephony—Allows video calls to be placed and received over an IP telephony network using the familiar phone interface. Video endpoints support common call features such as forward, transfer, conference, and hold. Use of a single infrastructure also enables a unified dial plan and user directory for voice and video calls.

Mobility—Provides for several forms of user mobility, including:

Extension Mobility—Allows users to access any phone in the Cisco Unified Communications network as their simply logging in to the phone. After login, the phone assumes all of the user profile information, including line numbers, speed dials and service links.

Site/campus mobility—Allows users to access the Cisco Unified Communications network through the wireless Cisco Unified Wireless IP Phone 7920G.

Emergency caller response/safety and security—Enables emergency calls in an IP network to be directed to the appropriate Public Safety Answering Point (PSAP). In this way, emergency agencies can identify the location of 911 callers without a system administrator needing to keep location information current.