Cisco Unified Communications System for Contact Center Release 5.1(1)
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Introduction to Design

Using the project plan that was developed in the Plan phase, the design team develops the detailed design. The detailed design contains the network design, which includes a redundancy and failover plan, a disaster recovery plan, and an implementation plan. When the design is reviewed and accepted, a purchase order is generated for equipment and services.

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Before You Begin

Review Solution Reference Network Design (SRND) documents and design tools. Gather requirements and data, which can include:

Business and system requirements

Service-level agreements (SLAs)

Capacity (bandwidth) requirements

Site survey and proposal from the project plan

When You Are Done

The main deliverable of the Design phase is the detailed design, including:

Network diagrams (see Network Topology Resources in the Resource Library for editable Microsoft Visio network drawings)

Routing strategy

Redundancy

Call flows

Traffic flows

Equipment list

Bill of materials

Major Concepts and Tasks in This Process

Design Concepts

Design Tasks