Download Site_Content_PDF

This topic provides references to installation and configuration documents for the software and hardware components that are part of the Cisco Unified Communications System Release 5.1(1) family of products. This information includes component names and related documentation.

IP Telephony

Cisco Unified CallManager

Components:

Cisco Unified CallManager
Cisco Real-Time Monitoring Tool
Music on Hold
Cisco Security Agent (only as a standalone agent)
Third-party Antivirus

Related documentation:

•Installing Cisco Unified CallManager

•Cisco Unified CallManager Administration Guide

•Cisco Unified CallManager Serviceability Administration Guide

•Cisco Unified CallManager System Guide

•Cisco Unified CallManager Bulk Administration Guide

Cisco Unified IP Phones

Components:

Cisco Unified IP Phones (SIP) 7941G, 7961G, 7970, 7971G
Cisco Unified IP Phones (SCCP) 7940, 794G, 7960, 7961G, 7970, 7971G

Related documentation:

•Cisco 7900 Series IP Phones Install and Upgrade Guides

•Cisco 7900 Series IP Phones End-User Guides

•Cisco 7900 Series IP Phones Maintain and Operate Guides

Customer Contact

Cisco Unified Intelligent Contact Management

Components:

Cisco Unified Intelligent Contact Management Enterprise (Unified ICM)
Cisco Unified Contact Center Enterprise (Unified CCE)
Cisco Unified System Contact Center (Unified SCC
Progger (Peripheral Gateway, CallRouter, and Logger)
Rogger (CallRouter and Logger)
Generic Peripheral Gateway
Cisco Unified Contact Center Gateway Enterprise (Unified CCGE)
Cisco Unified Contact Center System Gateway (Unified SCCG)
Media Routing PG (MR PG)
CTI Server
Real-Time Admin Workstation (RTAW)
Historical Data Server (HDS)
WebView
Cisco Unified Outbound Dialer (Unified OUTD)
Cisco Unified Mobile Agent
Cisco Security Agent
Remote Monitoring Suite Alarm Tracker
Windows 2003 Active Directory
Third-party Antivirus

Related documentation:

•Pre-installation Planning Guide for Cisco ICM Enterprise Edition (right-click to download PDF)

•ICM Installation Guide for Cisco ICM Enterprise Edition (right-click to download PDF)

•ICM Configuration Guide for Cisco ICM Enterprise Edition (right-click to download PDF)

•IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition (right-click to download PDF)

•Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition (right-click to download PDF)

•System IPCC Enterprise Installation and Configuration Guide (right-click to download PDF)

•IPCC Administration Guide for Cisco IPCC Enterprise Edition (right-click to download PDF)

•WebView Installation and Administration Guide (right-click to download PDF)

• Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions (right-click to download PDF)

•Mobile Agent Guide for Cisco Unified CC Enterprise & Hosted

•Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions (right-click to download PDF)

•Cisco ICM/IPCC Enterprise & Hosted Editions, Hardware and System Software Specification (Bill of Materials) (right-click to download PDF)

•Security Best Practices for ICM and IPCC Enterprise & Hosted Editions (right-click to download PDF)

•Staging Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Cisco ICM/IPCC Enterprise & Hosted Editions (right-click to download PDF)

Cisco Customer Response Solutions

Components:

Cisco Customer Response Solutions (CRS) (Unified IP IVR)
Cisco Security Agent
Third-party Antivirus

Related documentation:

•Getting Started with Cisco IP IVR (right-click to download PDF)

•Cisco CRS Installation Guide (right-click to download PDF)

•Cisco Customer Response Solutions Administration Guide (right-click to download PDF)

•Installing Cisco Security Agent for Cisco CRS (right-click to download PDF)

Cisco Unified Customer Voice Portal

Components:

Cisco Unified Customer Voice Portal (Unified CVP)
Voice Browser and Application Server (co-resident on Unified CVP Call Control Server)
HTTP Media Server (see below)
Cisco Unified Customer Voice Portal Studio (Unified CVPS)
ScanSoft OSR
ScanSoft OSMS
Cisco Security Agent
Third-party Antivirus

Related documentation:

•Cisco Customer Voice Portal (CVP) Installation Guide (right-click to download PDF)

•Cisco CVP VoiceXML 3.1 Installation Guide (right-click to download PDF)

•Cisco Customer Voice Portal (CVP) Configuration and Administration Guide (right-click to download PDF)

•Cisco Security Agent Installation/Deployment Guide for Cisco CVP and CVP VoiceXML Server (right-click to download PDF)

Cisco Agent Desktop

Components:

Cisco Agent Desktop (CAD)
Cisco Supervisor Desktop
Cisco Security Agent (on desktop)
Voice over IP (VoIP) Monitor Server
CAD Server

Related documentation:

•Cisco CAD Installation Guide (right-click to download PDF)

•Cisco Desktop Administrator User Guide (right-click to download PDF)

•Cisco Supervisor Desktop User Guide (right-click to download PDF)

•Cisco Agent Desktop User Guide (right-click to download PDF)

Cisco Telephony Integration Object Server

Component:

Cisco Telephony Integration Object Server (CTI OS)

Related documentation:

•CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions (right-click to download PDF)

•CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted (right-click to download PDF)

•CTI OS Agent Desktop User Guide for Cisco Unified ICM/IPCC Enterprise & Hosted Editions (right-click to download PDF)

•Cisco ICM/IPCC Enterprise & Hosted Editions, Hardware and System Software Specification (Bill of Materials) (right-click to download PDF)

Unified Communications Applications

Cisco Unity Connection

Component:

Cisco Unity Connection

Related documentation:

•Cisco Unity Connection Installation Guide

•Cisco Unity Connection System Requirements, and Supported Hardware and Software

•Cisco CallManager 4.2 Integration Guide for Cisco Unity Connection

•Cisco SIP Proxy Server Integration Guide for Cisco Unity Connection

Security Management

CiscoWorks Management Center for Cisco Security Agent and Cisco Security Agent

Components:

CiscoWorks Management Center for Cisco Security Agents
Cisco Security Agents

Related documentation:

•Installing Management Center for Cisco Security Agents

•Using Management Center for Cisco Security Agents

Voice Network Management

Cisco Unified Operations Manager

Component:

Cisco Unified Operations Manager (Unified Operations Manager)

Related documentation:

•Quick Start Guide for Cisco Unified Operations Manager

•Installation Guide for Cisco Unified Operations Manager

Communications Infrastructure

Cisco 7800 Series Media Convergence Servers

Component:

Cisco 7800 Series Media Convergence Servers

Related documentation:

•Cisco 7800 Series Media Convergence Servers Install and Upgrade Guides

Catalyst 3500 Series

Component:

Cisco Catalyst 3550 multilayer switch (used as access switch)

Related documentation:

•Cisco Catalyst 3550 Series Switches Install and Upgrade Guides

•Cisco Catalyst 3550 Series Switches Configuration Guides

Catalyst 6500 Series

Components:

Cisco Catalyst 6506, 6509 (used as access switch)
Cisco Catalyst 6506, 6509 (MSFC)
Cisco Catalyst 6506, 6509 (Communications Media Module)

Related documentation:

•Cisco Catalyst 6500 Series Switches Install and Upgrade Guides

•Cisco Catalyst 6500 Series Switches Configuration Guides

Gateways/Gatekeepers

Components:

Unified CVP PRI, PSTN, VXML Voice Gateways: Cisco 3725, 3745, 3825 and 3845, AS5400HPX/AS5400XM
PSTN/H.323 Gateways: Cisco AS5850
HSRP and Cluster Gatekeeper: Cisco 3660 and Cisco 3745
SIP Gateways
MGCP Gateways: Cisco 3825
RSVP Agent: Cisco 37xx and Cisco 38xx Platforms