Cisco Unified Communications System for Contact Center Release 5.1(1)
Guest
Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Tasks
Defining Case Studies
Additional Sites and Services

Collect and Analyze Data

Using available tools, collect data on the network to assess network readiness.

Tasks for data collection and analysis:

Perform an infrastructure analysis—Obtain floor plans and campus maps, including utilities and conduit systems, to identify deficiencies in infrastructure.

Perform an initial hardware and software gap analysis—Do a hardware gap analysis to address space, power, cabling, conduits, PBXs, Key Systems, switches, routers, servers, WAN connections including analog and digital voice, and demarcs.

Perform an initial traffic analysis—Collect data on all potential converged infrastructure traffic flows. Use station message detail recording (SMDR) and billing records to determine legacy call volumes and use network management tools to collect key statistics on your IP data network.