Home | Skip to Content | Skip to Search | Skip to Navigation | Skip to Footer |
Help  |  History
Cisco Unified Communications System for Contact Center Release 5.0(2)
Home
Prepare and Plan
Design
Implement
Operate
Optimize
Resource Library
Training Library
Guest

Operate TOC
Using Network Monitoring Tools
Operating Contact Center Systems
Troubleshooting Daily Operations

Test Bed 1
Download PDF
Operate PDF
Download Site_Content_PDF
Site_Content PDF
give_us_feedback

In Test Bed 1, Unified IP IVR test bed, three types of call flows were tested:

•Cisco Unified CallManager (Unified CallManager) Post-Routed call flow Opens new window

•Cisco Unified Outbound Dialer (Unified OUTD) call flow Opens new window

•Parent/Child call flow Opens new window

Note Cisco Unified Customer Voice Portal (Unified CVP) implemented at Site1/Site4 provides initial call treatment for the Parent/Child call flow, while Customer Response Solutions (CRS) provides call queuing capabilities.