The Release Matrix (which includes the Software Version Matrix and the Firmware Version Matrix) lists all the components and their versions for a particular release. This is the recommended set of components and specific release versions that have been tested and verified for interoperability.
Software Version Matrix
Table 1 lists the software release versions of the system components in the contact center test environment.
Component
|
Release Version
|
|---|---|
Cisco Unified CallManager |
5.0(4) |
Cisco Unified CallManager Operating System |
Included with Unified CallManager |
Cisco Customer Response Solutions (Unified IP IVR) |
4.5(2) |
Cisco Customer Response Solutions (Unified IP IVR) Operating System |
2000.4.2SR8 |
Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center Enterprise |
7.0(0)SR4 |
Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center Enterprise Operating System |
Win2003 SP1 |
Cisco Unified Customer Voice Portal (formerly ISN) |
3.1(0)SR1 ES2 |
Cisco Unified Customer Voice Portal Operating System |
Win2000 SP4 |
Computer Telephony Integration Object Server (CTI OS) |
7.0SR2 |
Cisco Agent Desktop (CAD) |
7.0.1.17 |
Cisco Agent Desktop (CAD) Operating System |
WinXP SP2 |
Cisco Unified IP Phone Agent |
7.0.1.17 |
ScanSoft Open Speech Recognizer (OSR) |
2.0.9 |
ScanSoft Open Speech Media Server (OSMS) |
2.0.4 |
ScanSoft Speechify |
3.0.1 |
Cisco CSS 11501 Content Services Switch |
WebNs 7.40.2.02 |
Cisco Unity Connection |
1.1(1)SR1 ES30 (for SIP integration), 1.1(1)SR1 (for SCCP only integration) |
Cisco IP Communicator |
2.0(1a) |
Cisco 3725, 3745 (Unified CVP VXML voice gateway) |
12.4(6)T1 |
Cisco 3825, 3845 (Unified CVP VXML voice gateway) |
12.4(6)T1 |
Cisco AS5400HPX (Unified CVP VXML voice and PSTN gateways) |
12.4(6)T1 |
Cisco AS5850 (PSTN gateway) |
12.4(6)T1 |
Cisco 3660 (gatekeeper cluster) |
12.4(6)T1 |
Cisco 3745 (HSRP gatekeeper) |
12.4(6)T1 |
Cisco 3725, 3745 (voice/data gateway) |
12.4(6)T1 |
Cisco 3825, 3845 (voice/data gateway) |
12.4(6)T1 |
RSVP Agent (on 37xx and 38xx platforms) |
12.4(6)T1 |
Cisco 7206 (core/WAN router) |
12.4(6)T1 |
Cisco 831 router |
12.4(5a) |
Cisco Catalyst 3550 (access switch) |
12.2(25)SEC |
Cisco Catalyst 6506, 6509 (core switch, Supervisor 2) |
CatOS 8.5(2) |
Cisco Catalyst 6506, 6509 (MSFC, Supervisor 2) |
12.1(26)E3 |
Cisco Communication Media Module (CMM) |
12.4(6)T1 |
CiscoWorks Management Center for Cisco Security Agents |
4.5.1.639 |
Cisco Security Agent for Unified CallManager—Engine/Policy |
4.5.0.573 / 2.0.3 |
Cisco Security Agent for Customer Response Solutions—Engine/Policy |
4.5.1.639 / 2.0.4 |
Cisco Security Agent for Unified Intelligent Contact Management—Engine/Policy |
4.5.0.573 / 2.0.2 |
Cisco Security Agent for Unified Customer Voice Portal—Engine/Policy |
4.5.0.573 / 2.0.0 |
Cisco Unified Operations Manager (formerly CiscoWorks ITEM) |
1.1 |
LAN Management Solution (LMS) |
2.5 |
Resource Management Essentials (RME) |
4.0 |
Cisco Remote Monitoring Suite (RMS) |
2.0 |
Cisco Unified ICM Support Tools (Server and Agent) |
2.0 |
McAfee Antivirus |
Enterprise 8.0i |
Cisco Unified IP Phones—See "Firmware Version Matrix" for models |
Bundled with Unified CallManager |
Firmware Version Matrix
Table 2 lists the recommended firmware versions of the Cisco Unified IP Phones (SCCP and SIP) used in the contact center test environment.