Cisco Unified Communications System for Contact Center Release 5.0(2)
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Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Tasks
Planning Your System Upgrade
Defining Case Studies
Additional Sites and Services

Planning Your System Upgrade

This topic provides an overview of the upgrade process, the software releases that are involved in the upgrade process, and the different upgrade strategies that can be used based on the size of the customer network.

This topic contains the following sections:

Introduction to System Upgrade

Targeted Software Releases

Upgrade Overview

System Upgrade Strategy