Installation Overview
Create a site-specific installation plan for the implementation team. Describe what needs to be installed and which network points should be tested. Do not describe how to install the hardware and software. This plan should reference product-specific installation guides for descriptions on how to install. This plan will help in managing timelines for implementing equipment and scheduling outages. Include the installation schedule, as well as the test plan, in order to verify that the operation conforms to the design objectives.
This topic contains two sections that provide source information for installing and configuring new systems:
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Installation and Configuration Checklists provides checklists for installing and configuring some of your contact center components.
•Component Installation and Configuration Guides provides a complete list of components and links to related installation and configuration documents.
For a list of links to information on components that are used in the contact center environment, see the Component Resources topic in the Resource Library.