Contact Center Topology

Prepare and Plan TOC

Introduction to Prepare and Plan

Planning Concepts

Cisco Unified Communications Features and Benefits Overview

System Definition

System Release Strategy

Service Offerings

Career Certifications

Solution Bundling

Intelligent Information Network

Business Productivity Applications

Customer Interaction Network

IP Communications

Deployment and Migration

Contact Center Overview

System Features in This Release

Contact Center Topology

Determine Your Business Requirements

Use Planning Tools and Templates

Understand Your Deployment Options

Identify System Components

Review Release Matrix

Collect and Analyze Data

Create High-Level Design

Understanding Call Flows

Planning Your System Upgrade

Introduction to System Upgrade

Targeted Software Releases

Upgrade Overview

System Upgrade Strategy

Defining Case Studies

Use Case Studies to Define Your Business Requirements

Additional Sites and Services

Related Training

Cisco Sales Demo

Index

Contact Center Topology

Prepare and Plan PDF

Download Site_Content_PDF

Site_Content PDF

The contact center test environment includes the following two test beds:

•Unified IP IVR Sites for Test Bed 1

•Unified CVP Sites for Test Bed 2