The Cisco Unified Operations Manager provides four dashboard displays:
•
Service Quality Alerts Display
The displays are described in detail in the User Guide for Cisco Unified Operations Manager 
.
Service Level View
The Service Level View displays a logical topology of your contact center implementation. This logical view focuses on call control relationships between devices and shows all Cisco Unified CallManager clusters, Cisco Unified CallManager Express servers, associated gateways, gatekeepers, application servers, and Survivable Remote Site Telephony (SRST) enabled devices, as well as each device's registration status with a Cisco Unified CallManager. The Service Level View provides much of the same network information described in Network Topology Diagrams, without requiring you to create and maintain separate diagrams and spreadsheets of IP addresses.
The Service Level View is designed so that you can set it up and leave it running, providing an ongoing monitoring tool that signals you when something needs attention. When a fault occurs in your network, the Cisco Unified Operations Manager generates one or more events that are rolled up into an alert. If the alert occurs on a particular device, it is shown on the Service Level View for that device. A complete listing of all events and alerts collected by the Cisco Unified Operations Manager is available in the Alerts and Events display.
For more detailed information on the Service Level View, see Using the Service Level View in the User Guide for Cisco Unified Operations Manager.
Alerts and Events Display
The Alerts and Events display provides a consolidated real-time view of the operational status of your contact center environment and IP fabric. When a fault occurs in your network, the Cisco Unified Operations Manager generates an event (or events). Events are rolled up into alerts, one alert for each device with a fault. When an alert occurs on an element in your active view (a logical group of devices), it appears on your Alerts and Events display. You can customize your view to include only those device groups that are important to you (for example, devices residing at sites that you are responsible for maintaining).
From the Alerts and Events display you can also:
•Drill down into an alert to see what events caused the alert and add alert annotations for other users to read.
•Drill down into specific events for MIB attribute values.
•Open a Detailed Device View to examine device components and suspend or resume monitoring of them.
For more detailed information on the Alerts and Events display, see Using the Alerts and Events Display in the User Guide for Cisco Unified Operations Manager.
Service Quality Alerts Display
The Service Quality Alerts display provides real-time information about IP phone service quality, such as Mean Opinion Scores (MOSs) associated with poor voice quality between pairs of endpoints (Cisco IP phones, Cisco Unity messaging systems, or voice gateways) involved in a call and other associated details about the voice-quality problem.
Note The Service Quality Alerts displays alerts that the Cisco Unified Operations Manager generates based on Simple Network Management Protocol (SNMP) traps sent by Cisco Unified Service Monitor. To use the Service Quality Alerts display, you must have a licensed copy of Cisco Unified Service Monitor configured to send traps to Cisco Unified Operations Manager. You must also add Cisco Unified Service Monitor to Cisco Unified Operations Manager. For more information on the Cisco Unified Service Monitor, see the Cisco Unified Service Monitor documentation .
For more detailed information on the Service Quality Alerts display, see Monitoring Service Quality Alerts in the User Guide for Cisco Unified Operations Manager.
IP Phone Status
The IP Phone Status display provides real-time information about the operational status of your IP phones, such as when IP phones in your network that have become disconnected from the switch, are no longer registered to a Cisco CallManager, or have gone into SRST mode.
Phone status testing is protocol-independent and can be performed on phones that operate, for example, under the following protocols:
•MGCP
•SCCP
•SIP
For more detailed information on the IP Phone Status display, see Using the Phone Activities Display in the User Guide for Cisco Unified Operations Manager.