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Cisco Unified Communications System for Contact Center Release 5.0
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Solution Reference Network Design (SRND) documents provide guidelines, recommendations, and best practices for implementing enterprise networking solutions.

The following SRNDs are recommended for designing Cisco Unified Communications systems:

•Cisco IP Contact Center Enterprise Edition Release 7.0 Solution Reference Network Design (SRND)

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_
design_guide_book09186a008057a473.html Opens new window

•Cisco Unified Communications SRND Based on Cisco Unified CallManager 5.0

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_
book09186a00806492bb.html Opens new window

•Cisco IP Telephony SRND for Cisco CallManager 4.1

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_book09186a00805fdb7b.html Opens new window

•Enterprise QoS Solution Reference Network Design, Version 3.3, November 2005

http://www.cisco.com/univercd/cc/td/doc/solution/esm/qossrnd.pdf Opens new window(right-click to download PDF)

•Cisco IPCC Express Edition Release 4.5 SRND

http://www.cisco.com/application/pdf/en/us/partner/products/ps1846/c1609/cdccont_0900aecd804273a4.pdf Opens new window (right-click to download PDF)

•Cisco Customer Voice Portal (CVP) Release 3.1 SRND

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_implementation_design_guide_book09186a0080638488.html Opens new window

Additional SRND resources are available at this location:

http://www.cisco.com/go/srnd Opens new window