Cisco Unified Communications System for Contact Center Release 5.0
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Training Library TOC
Using the Training Library

Training Available to Partners

Cisco offers a variety of training resources to partners. See these Cisco training websites for training on all Cisco products and technologies:

Partner e-Learning Connection

http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_
tool_launch.html
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Learning Locator Course List

http://www.cisco.com/pcgi-bin/front.x/wwtraining/CELC/index.cgi?action=CourseList Opens new window

Cisco Learning Partner Courses

Cisco Learning Partners, Cisco Learning Solutions Partners, and their sponsored organizations are the authorized commercial source for Cisco training. These courses are created by Cisco product teams and certified Cisco instructors. They are available in instructor-led or live e-learning lab-based formats as well as custom online learning options. For a list of Cisco Unified Communications and other related courses, see the following URL:

http://www.cisco.com/web/learning/le31/le29/learning_recommended_training0900aecd800d8552.html Opens new window

Cisco Unified Communications Courses

This section contains descriptions of Cisco Unified Communications courses for account managers, systems engineers, and other sales personnel.

ASPIRE Cisco Unified Communications Workshops

Cisco Unified Communications ASPIRE! ™ Workshop

This workshop is designed for account managers, product sales specialists, systems engineers, and sales management personnel who want to understand how to better position the business value of the Cisco Unified Communications release and its new capabilities with an executive-level audience outside the IT organization. For a full course description and information on how to register, see more course information Opens new window.

Cisco Unified Communications WIIFY! ™ Workshop

This workshop is designed for account managers, product sales specialists, systems engineers, and sales management personnel who have previously participated in the two-day Cisco Unified Communications ASPIRE! ™ Workshop and who would like to reinforce those consultative selling concepts in the context of the new capabilities delivered as part of the Cisco Unified Communications release. For a full course description and information on how to register, see more course information Opens new window.

ANI Cisco Unified Communications Courses

Cisco Unified Communications Deep Dive Application Selling

The challenge for the Cisco and partner account teams is to understand the relationship between technology solutions, business processes, and keys to customer business success. The Cisco Unified Communications portfolio provides structure and intelligence to business communications, enabling organizations to streamline and integrate their communications more closely with business processes, making them more competitive in their market. Cisco Unified Communications Deep Dive Application Selling teaches the account manager how to become the critical link between customer issues and Cisco solutions by recognizing the critical success factors of customer stakeholders and relating the Cisco Unified Communications solutions to the achievement of these factors. For a full course description and information on how to register, see more course information Opens new window.

Cisco Unified Communications Advanced Selling

While knowledge of the technical aspects, features, and functions of products is important, positioning the business benefits of solutions is what really wins campaigns. Cisco Unified Communications Advanced Selling takes the account manager from technical knowledge to effective positioning and business application. The course leverages the account manager's existing understanding of the Cisco IP telephony portfolio to position Cisco Unified Communications as a compelling differentiator essential to businesses as they confront the business challenges of today and well into the future. For a full course description and information on how to register, see more course information Opens new window.

Training Videos for Cisco Unified CallManager

See Table 1 for a list of Cisco Unified CallManager training videos. These training videos require a partner login.

Table 1 Cisco Unified CallManager Training Videos

Video and Link
Description

CallManager 5.0 Overview Opens new window

Cisco Unified CallManager 5.0 Overview

Installation and Upgrade Opens new window

Cisco Unified CallManager Installation and Upgrade

System Management Opens new window

Cisco Unified CallManager System Management

APIs and Interfaces Opens new window

Cisco Unified CallManager APIs and Interfaces

Customer Advocacy CM 5.0 Services (link available in a future release)

Cisco Unified CallManager Customer Advocacy CM 5.0 Services

Directory Integration & Authorization Opens new window

Cisco Unified CallManager Directory Integration and Authorization

Platform Access Opens new window

Cisco Unified CallManager Platform Access

RSVP Opens new window

Cisco Unified CallManager RSVP

SCCP and SIP Phones Opens new window

Cisco Unified CallManager SCCP and SIP Phones

Security Opens new window

Cisco Unified CallManager Security

SIP Trunks Opens new window

Cisco Unified CallManager SIP Trunks

Solution Bundling Opens new window

Cisco Unified CallManager Solution Bundling

TFTP, CTI and Applications Opens new window

TFTP, CTI, and Applications

Video Telephony Opens new window

Video Telephony