Cisco Unified Communications System for Contact Center Release 5.0
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Operate TOC
Using Network Monitoring Tools
Operating Contact Center Systems
Troubleshooting Daily Operations

Operating Contact Center Systems

Sample call flows were tested and verified for the two test beds in the contact center system:

Unified IP IVR Sites for Test Bed 1 Opens new window

Unified CVP Sites for Test Bed 2 Opens new window

Sites for the two test beds are defined in Review Tested Deployment Models on the Design tab.