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Cisco Unified Communications System for Contact Center Release 5.0
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Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Tasks
Planning Your System Upgrade
Defining Case Studies
Additional Sites and Services

Identify System Components
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For a brief description of all the components that are available with Cisco Unified Communications, see the Cisco Unified Communications Component Overviews Opens new window chapter in the Cisco Unified Communications System Description.

The following list identifies components that are specific to the contact center:

•Cisco Unified CallManager Opens new window

•Cisco Unified Intelligent Contact Management Opens new window

•Cisco Customer Response Solutions Opens new window

•Cisco Unified Customer Voice Portal Opens new window

•Cisco Agent Desktop Opens new window

•Cisco Telephony Integration Object Server Opens new window

•Cisco Unified IP Phones Opens new window

•Cisco Unity Connection Opens new window

•CiscoWorks Management Center for Cisco Security Agent and Cisco Security Agent Opens new window

•Cisco Unified Operations Manager Opens new window

•Catalyst 3500 Series Opens new window

•Catalyst 6500 Series Opens new window

•Cisco Content Services Switch Opens new window

•Gateways/Gatekeepers Opens new window

•Routers Opens new window

The Release Matrix identifies what components and releases are needed for a selected application and the recommended hardware and software for each component. See Review Release Matrix.