History

This Technical Information Site and related documentation for the Cisco Unified Communications System for Contact Center Release 5.0 are updated periodically. Check here for to find out the latest documentation release.

Third Content Update: June 12, 2006

This update includes the following:

Quick Learning Modules in the Training Library

Second Content Update: May 8, 2006

This update includes the following:

System Test Results in the Resource Library

Information on the Solution Expert Tool, V3.3 in Use Planning Tools and Templates

New test bed logical topologies in Microsoft Visio Contact Center Topology Diagrams

Troubleshooting daily operations has updated Problems Caused by Password Changes

First Content Update: April 5, 2006

Initial Release: March 6, 2006

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