Collaboration

A guide to SIP Normalization on CUCM and Lua Scripting

I have recorded this guide for SIP Normalization on call manager and also have elaborated a little bit on how we use the Lua scripting. A SIP Normalization script could really help the customer as a workaround or a permanent solution for issues rel...

Best way to Normalize/Globaliz Called Number to E164

Could someone tell me where is the best place to globalise the called party from the perspective of a phone please?I am migrating to E164 and would like to know if this could be done at the device pool level using transformation patterns.e.g. If a us...

To enter name of the person via speech instead of dialing by name

I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed. I love the script but i need something better.I would like the customer to speak the name of the person instead of dialing the name can the Auto Attendant scrip...

One-way Audio following IP Address Change

I've recently inherited a new network as part of beginning a new job. Historically, my exposure to voice is pretty limited. Without getting into the details of what lead to it, as it's not relevant, after performing a reset on an 8851, the phone gr...

Need help - your account has been suspended

Hi, I can barely make this post so I'm writing it very basically.I'm getting this error (in the title) when trying to start a webex meeting.May anyone please help?

CUCM Trace Logs Limited to the Previous 10 Minutes Worth of Calls

This is a 2-server cluster of CUCM 12.5It is a small deployment of around 100 phones that don't handle a large volume of calls.I'm pulling logs for the CallManager service.Typically I would expect to be able to go back at least weeks but I can't pull...

Can anyone explain “last active” and “last registered”

Cisco Unified CM AdministrationSystem version: 12.5.1.13900-152Can anyone explain “last active” and “last registered” on call manager, Find and List Phones page?It’s my understanding that “last active” displays the timestamp when a device was last ac...

Resolved! Time of Day Routing - Monday through Friday, and Saturday

Time of Day Routing - Monday through Friday set hours, and Saturday different hours than Monday through Friday.I want to use "Time of Day Routing" for a Monday through Friday schedule and a Saturday schedule with different hoursMonday through Friday ...

Cisco Jabber doesn't send PRACK

Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...

Resolved! CCX prompt audio format

When I use Audacity to record greetings for Unity Call Handlers, I can export them as WAV 16-bit. I can upload the file and it plays successfully. If I do the same for a CCX prompt, it does not play - just noise is heard. I've ended up downloading an...

UCCE virtual memory increase

Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...

Blocking Mid-Call Signaling from CUCM SIP Trunk

Hi there, Lately, we have had many customers complain about intermittent call drops for external call transfers, no music on hold, and at times no audio at a resume on the SIP trunk we have from an ITSP. The problem would sometimes surface with cert...

Resolved! Allocating DID's in CME

Dear All,I have both Cisco & Non-Cisco IP Phones which are reigistered in my voice gateway. Now i have got ISDN with DID's. How can i allocate some DN with DID number in order to call in both ways ( each extension 5000 calls outside, its DID should g...

3905 Line 2

Is it possible to make a 3905 have a second line?

Resolved! Can CUCM be used to route calls between different sites?

I'm involved in the following setup illustrated below. I am Site 4. I have a SIP trunk via the CUBE to Site 1. Calls route between Site 4 and Site 1 with no problem. Is it possible to use Site 1 CUCM, to route calls from Site 4 to Sites 3 or 2? Is it...

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