Dear members,Kindly I would be really thankful if you can please share the plan/links to learn Cisco Enterprise Contact Center. what could be the best material to follow to have a study plan.Regards,Malik
Hi,I am getting the CDR error like below 10021 There are no matching recordsVerified under service parameters , cdr flag enabled True Please helpCUCM 11.5 Thanks
We recently had an issue where the HA was out of sync.We broke HA and resarted the servers in proper order and re-established HA.Verified the BDs were happy. Now we find that our persistant chat rooms are missing in the jabber clients. BUT..... It on...
Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
Any ways to check admin script to routing script mapping?I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. please help.
Hello All, I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...
Could anyone please guide me on how to meet a requirement for Webex CC email management? I've successfully configured the initial settings and can accept and send emails from the Webex CC agent desktop. Now, I'm attempting to display previous emails ...
Dears,I have configured courtesy callback on UCCE 12, and i am facing the below problem: callback gets offered to the caller, but when the CVP attempts to call him back, it sends the call to our CUBE, but the PSTN provider is refusing the call as the...
Please advise, how can i provide a searchdomains value? It gets only when I use DHCP.If static IP used, there is no such option. I cannot find in documentation how to tune it.acano> dnsDNS Configuration{ "status": "running", "discovered forward...
Gents, Which table does the dialed number gets stored in. I need to know how to find the dialled number rather than manually going through each dialed number list as this can be very time consuming as you can imagine. Thanks
Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...
Hi, I have a Cisco Roomkit Pro with an Extron Nav-e IP system. The system has been working perfectly; however, after the recent update, when disconnecting a laptop, Cisco keeps presenting with just a black screen.Has the latest update changed how Cis...
We recently got several VG320 and VG310 and just deployed but I see the link these hardware are expired.End-of-Sale and End-of-Life Announcement for the Cisco Voice Gateway VG320-EM and VG310-EMAre VG320-EM and VG320 are the same hardware and already...
Hi, When a call is made to 8.XXX.XXXX x1145 from a video phone on the A end in this case an cisco 8865 with x2222. The call establishes with auto attendant on the B end and then presented to the end user at x1145. The B end user picks up the call and...