var defOpen=[['mon',[8,17]],['tue',[8,17]],['wed',[8,17]],['thu',[8,17]],['fri',[8,17]]];
var defClosed=[['dec',[25,31]],['jan',[1]]];
var helpdeskTimes=[
['ZZ','en',defOpen,defClosed,['','','http://ema-ams2.cisco.com/emaukirl/www/emea/templatehelpdeskcontactform/emea_helpdeskcontactform.jsp?ADstamp']],
['SE','en',defOpen,defClosed,['','','https://tools.cisco.com/gdrp/coiga/showsurvey.do?surveyCode=1100&keyCode=140785_1']],
['SE','sv',defOpen,defClosed,['','','http://ema-ams2-2.cisco.com/latin1c/www/sweden/se_helpdeskcontactform/se_helpdeskcontactform.jsp?ADstamp']],

['UK','en',defOpen,defClosed,['','','http://ema-ams2.cisco.com/emaukirl/www/ukirl/uk_helpdeskcontactform/uk_helpdeskcontactform.jsp?ADstamp']],
['UK','iq',defOpen,defClosed,['','','http://ema-ams2.cisco.com/emaukirl/www/ukirl/uk_helpdeskcontactform/uk_helpdeskcontactform.jsp?ADstamp']],
['UK','powernow',defOpen,defClosed,['http://ema-ams2.cisco.com/emaukirl/www/ukirl/uk_helpdeskcontactform/ctt_form.jsp','/global/EMEA/powernow/uk/forms/clicktochat.shtml','/global/EMEA/powernow/uk/forms/lead_short.html','','#','/global/EMEA/powernow/uk/?source=AW-BN-0026-0048-0021']],
['FR','fr',defOpen,defClosed,['','','http://ema-ams2-5.cisco.com/latin1b/www/france/fr_helpdeskcontactform/fr_helpdeskcontactform.jsp?ADstamp']],
['FR','powernow',defOpen,defClosed,['http://ema-ams2-5.cisco.com/latin1b/www/france/fr_helpdeskcontactform/ctt_form.jsp','/global/EMEA/powernow/fr/forms/clicktochat.shtml','/global/EMEA/powernow/fr/forms/lead_short.html','#']],

['CH','en',defOpen,defClosed,['','','http://ema-ams2-5.cisco.com/latin1b/www/switzerland/ch_helpdeskcontactform/ch_en_helpdeskcontactform.jsp?ADstamp']],
['CH','de',defOpen,defClosed,['','','http://ema-ams2-5.cisco.com/latin1b/www/switzerland/ch_helpdeskcontactform/ch_de_helpdeskcontactform.jsp?ADstamp']],
['CH','fr',defOpen,defClosed,['','','http://ema-ams2-5.cisco.com/latin1b/www/switzerland/ch_helpdeskcontactform/ch_fr_helpdeskcontactform.jsp?ADstamp']],

['AT','de',defOpen,defClosed,['','','http://ema-ams2-5.cisco.com/latin1b/www/austria/at_helpdeskcontactform/at_helpdeskcontactform.jsp?ADstamp']],
['DE','de',defOpen,defClosed,['','','http://ema-ams2-5.cisco.com/latin1b/www/germany/de_helpdeskcontactform/de_helpdeskcontactform.jsp?ADstamp']],
['DE','powernow',defOpen,defClosed,['http://ema-ams2-5.cisco.com/latin1b/www/germany/de_helpdeskcontactform/ctt_form.jsp','/global/EMEA/powernow/de/forms/clicktochat.shtml','/global/EMEA/powernow/de/forms/lead_short.html','#']],
['IT','it',defOpen,defClosed,['','','http://ema-ams2-2.cisco.com/latin1c/www/italy/it_helpdeskcontactform/it_helpdeskcontactform.jsp?ADstamp']],
['IT','powernow',defOpen,defClosed,['http://ema-ams2-2.cisco.com/latin1c/www/italy/it_helpdeskcontactform/ctt_form.jsp','/global/EMEA/powernow/it/forms/clicktochat.shtml','/global/EMEA/powernow/it/forms/lead_short.html','#']],
['ME','en',defOpen,defClosed,['','','http://ema-ams2.cisco.com/emaukirl/www/middle_east/me_helpdeskcontactform/me_helpdeskcontactform.jsp?ADstamp']],
['ES','es',defOpen,defClosed,['','','http://ema-ams2-2.cisco.com/latin1c/www/spain/es_helpdeskcontactform/es_helpdeskcontactform.jsp?ADstamp','']],
//['ES','es',defOpen,defClosed,['http://ema-ams2-2.cisco.com/latin1c/www/spain/es_helpdeskcontactform/ctt_form.jsp?ADstamp','/global/ES/form/clicktochat.shtml?ADstamp','http://ema-ams2-2.cisco.com/latin1c/www/spain/es_helpdeskcontactform/es_helpdeskcontactform.jsp?ADstamp','#']],
['ZA','en',defOpen,defClosed,['','','http://ema-ams2.cisco.com/emaukirl/www/south_africa/za_helpdeskcontactform/za_helpdeskcontactform.jsp?ADstamp']],
['BE','en',defOpen,defClosed,['','','https://tools.cisco.com/gdrp/coiga/showsurvey.do?surveyCode=1235&keyCode=140836_1']],
['NL','nl',defOpen,defClosed,['','','http://ema-ams2-5.cisco.com/latin1b/www/netherlands/nl_helpdeskcontactform/helpdeskcontactform.jsp?ADstamp']],
['NL','powernow',defOpen,defClosed,['','','http://samas.qwise.nl/sms/form/project.html','','#','/global/NL/buynow/','/global/EMEA/powernow/nl/']],

['RU','powernow',defOpen,defClosed,['','','/global/EMEA/powernow/ru/forms/lead_short.html','','#','/global/EMEA/powernow/ru/']],

['BE','cibr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/be/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/be/lead_survey.jsp']],
['FR','cibr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/fr/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/fr/lead_survey.jsp']],
['DE','cibr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/de/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/de/lead_survey.jsp']],
['IT','cibr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/it/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/it/lead_survey.jsp']],
['ME','cibr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/me/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/me/lead_survey.jsp']],
['ZA','cibr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/za/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/za/lead_survey.jsp']],
['CH','cibr_de',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/ch_de/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/ch_de/lead_survey.jsp']],
['CH','cibr_fr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/ch_fr/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/ch_fr/lead_survey.jsp']],
['UK','cibr',defOpen,defClosed,['','','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/en/contact_survey.jsp','http://ema-ams2-3.cisco.com/emade/www/emea/emea_cibr/en/lead_survey.jsp']],

['DK','dk',[],[],['','','https://tools.cisco.com/gdrp/coiga/showsurvey.do?surveyCode=1120&keyCode=140832_1']],
['NO','en',[],[],['','','https://tools.cisco.com/gdrp/coiga/showsurvey.do?surveyCode=1211&keyCode=140788_1']],
['BG','bg',[],[],['','','http://www.bba.bg/cisco/index1.html']],
['GR','el',[],[],['','','/global/GR/solutions/helpdesk/contactform.shtml']],
['TR','tr',[],[],['','','/global/TR/events/registration_home.shtml']],
['PL','pl',[],[],['','','http://ema-ams2.cisco.com/emaukirl/www/emea/templatehelpdeskcontactform/emea_helpdeskcontactform.jsp?ADstamp']],
['RO','ro',[],[],['','','http://ema-ams2.cisco.com/emaukirl/www/emea/templatehelpdeskcontactform/emea_helpdeskcontactform.jsp?ADstamp']],
['FI','fi',[],[],['','','https://tools.cisco.com/gdrp/coiga/showsurvey.do?surveyCode=1261&keyCode=141153_1']],
['IL','en',[],[],['','','http://ema-ams2.cisco.com/emaukirl/www/emea/templatehelpdeskcontactform/emea_helpdeskcontactform.jsp?ADstamp']],
['HR','hr',[],[],['','','http://194.78.27.50/Karma/servlet/CapturesServlet?pageId=1000065&language=Croatian&client=cisco']],
['YU','yu',[],[],['','http://www.karmaasp.com/Karma/servlet/CapturesServlet?pageId=1000085&client=cisco&language=Serbian','http://194.78.27.50/Karma/servlet/CapturesServlet?pageId=1000064&language=Serbian&client=cisco']],
['SI','si',[],[],['','','http://194.78.27.50/Karma/servlet/CapturesServlet?pageId=1000061&language=Slovenian&client=cisco']]
];

	/*
	First entry should be a generic entry for ZZ - this is defaulted to when the correct countryCode cannot be found in this array
	['Country Code','Language',[['Open day',['Open/Close times',...]],...],[['Closed Month',['Closed Dates',...]],...],['Link URL',...]];
	Country Code: set in local_helpdesk.js
	Language: languages/country - from defaultLanguage in local_helpdesk.js
	  overidden by: ?lang=?? or text defaults to first entry in helpdeskText from local_helpdesk.js
	  if correct language cannot be found, times are defaulted to the first entry with the correct countryCode
	Open day: must be in days array
	Open/Close times: must be in pairs (open,close,open,close,...) in GMT
	Closed month: must be in months array
	Closed dates: a list of all the dates closed
	Link URL: matches the Xth true isLink from the helpdeskText array in local_helpdesk.js
	*/

var months=['jan','feb','mar','apr','may','jun','jul','aug','sep','oct','nov','dec'];
	/* months: used to look-up in the helpdeskTimes array  */

var days=['sun','mon','tue','wed','thu','fri','sat'];
	/* days: used to look-up in the helpdeskTimes array  */

var helpdeskOpen=new Array();
	/* Initialising local array for open days/times */

var helpdeskClosed=new Array();
	/* Initialising local array for closed months/days */

var helpdeskLinkURLs=new Array();
	/* Initialising local array for local link URLs */

var helpdeskLinkFeatures=new Array();
	/* Initialising local array for popup window features */

var withIconCode='<tr><td width="8%" valign="top">#linkurl#<img src="#iconurl#" border="0" alt="#linktitle#">#slashlinkurl#</td><td width="92%" valign="middle"> #linkurl##linktitle##slashlinkurl#<br>#linktext# <p>&nbsp;</p></td><td width="92%" valign="top">&nbsp;</td></tr>\n';
	/* For entries with an Icon and link - helpdeskText.isLink is true */

var withoutIconCode='<tr><td width="100%" valign="middle" colspan="2"> #linkurl##linktitle##slashlinkurl#<br>#linktext#<p>&nbsp;</p></td><td width="92%" valign="top">&nbsp;</td></tr>\n';
	/* For entries without an Icon and link - helpdeskText.isLink is false */

var withoutTitleCode='<tr><td width="8%">&nbsp;</td><td width="92%" valign="middle" align="center">#linktext#</td><td width="92%" valign="middle">&nbsp;</td></tr>\n';
	/* For entries without a link or title helpdeskText.Link/Title is '' */

var spacerCode='<tr><td width="8%"><img src="/global/sitewide_assets/images/spacer.gif" width="80" height="10" alt="" border="0"></td><td width="92%"><img src="/global/sitewide_assets/images/spacer.gif" width="300" height="10" alt="" border="0"></td><td width="92%"><img src="/global/sitewide_assets/images/spacer.gif" width="7" height="10" alt="" border="0"></td></tr><tr><td width="8%" bgcolor="#336666"><img src="/global/sitewide_assets/images/spacer.gif" width="80" height="1" alt="" border="0"></td><td width="92%" bgcolor="#336666"><img src="/global/sitewide_assets/images/spacer.gif" width="300" height="1" alt="" border="0"></td><td width="92%" bgcolor="#336666"><img src="/global/sitewide_assets/images/spacer.gif" width="7" height="1" alt="" border="0"></td></tr><tr><td width="8%"><img src="/global/sitewide_assets/images/spacer.gif" width="80" height="10" alt="" border="0"></td><td width="92%"><img src="/global/sitewide_assets/images/spacer.gif" width="300" height="10" alt="" border="0"></td><td width="92%"><img src="/global/sitewide_assets/images/spacer.gif" width="7" height="10" alt="" border="0"></td></tr>\n';
	/* For spacing out entries with a line; all variables are false or '' */

var stamp="";
	/* Global variable for the ADstamp Tracker */