TECHNOLOGY DEMO'S

Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions, including IP telephony; unified communications; IP video, audio, and data conferencing; and customer contact. The system helps organizations realize business gains by improving operational efficiencies, increasing organizational productivity, and enhancing customer satisfaction.

All of the following components are covered in the IP Communications demonstration:

Cisco IP Phones

Cisco IP phones combine the functions of a traditional telephone with an Ethernet connection and optional customizations such as access to stock quotes, employee extension numbers, and Web-based content. Cisco IP Communicator, a software-based application that delivers enhanced telephony support through the PC - is designed to meet diverse customer needs by serving as a supplemental telephone when traveling, a telecommuting device, or as a primary desktop telephone.

Cisco CallManager

Cisco CallManager software extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways and multimedia applications. In addition it is the enabler for data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems. With the introduction of Video Telephony supporting SCCP and H.323 video, CallManager extends the same administration and user experience for voice to video.

Cisco Unity

Cisco Unity integrates with the desktop applications, such as Microsoft Outlook, that you use everyday to improve communications, boost productivity, and enhance customer service capabilities across your organization. With Cisco Unity, you can listen to your e-mail over the telephone, check voice messages from the Internet, and (when integrated with a supported third-party fax server) forward faxes to any local fax machine -- increasing organizational productivity while improving customer service and responsiveness.

Cisco Personal Assistant

Cisco Personal Assistant is a new-world telephony application that operates with Cisco Unity and streamlines communications by helping users manage how and where they want to be reached.

IP/VC

The Cisco IP videoconferencing (IP/VC) solution—an integral component of the Cisco IP Communications system—enables face-to-face discussions among videoconference participants in several locations.

Cisco IPCC Express

Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution. Designed for formal and informal contact centers, IPCC Express delivers sophisticated call routing, contact management, and administration features. Cisco IPCC Express offers ease of installation, configuration, and application hosting. This single-server, integrated contact-center-in-a-box gives you independence in agent location, improves agent scalability, and provides powerful automatic call distributor (ACD) features, such as conditional routing, call-in-queue & expected-wait-time messages, enterprise data displays, real-time data, and historical reporting together with integrated Interactive Voice Response (IVR) services. IPCC Express provides true integration of ACD and IVR functions and offers a single, integrated service creation environment.

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