Cisco are recruiting talented technical graduates with a strong motivation to learn about networking technologies to work as high-level Customer Support Engineers in Belgium or the UK.
Technology and innovation are changing the way people work, live, play and learn. As a Customer Support Engineer at Cisco you will power this change by providing technical support to Ciscos partners and customers.
There are 4 Technical Assistance Centers (TAC) for Cisco World Wide partners and customers. In Europe the TAC Centers are based in Brussels (Belgium) and Reading (UK) and our major goal is to solve complex problems in the best way possible to ensure that Cisco customers are always highly satisfied.
Job Description
As a Customer Support Engineer your main responsibility will be to provide technical support for Ciscos products to customers and partners via the telephone and/or through e-mail and based in one of our TAC Centers in either Brussels or Reading.
Your responsibilities will include: -
- Receiving and resolving complex issues and meeting customer needs
- Working with other people to solve problems and enhance future products
- Using debugging tools and lab simulations to analyze problems and identify solutions
- Keeping up-to-date with new technology products in order to provide support as soon as they are launched in the market
As a Customer Support Engineer you will:-
- Continually learn about in-depth networking issues – and strive to achieve CCIE status [Cisco Certified Internetworking Expert]
- Be aware of the most recent products and technologies even before they are in the market
- Be a technical expert in one or more technologies
- Be part of the worldwide leading company in networking with centers throughout the globe
- Be part of a strong team
- Work with customers from around the world
Facts at a glance
- Cisco provides a 1.5 month intensive learning and development program at Cisco TAC office in Brussels
- Upon completion, you will be integrated into the TAC team to develop your skills and become a Customer Support Engineer
- Qualifications: Customer Support Engineers are requested to undertake continuous training and qualify as a CCIE [Cisco Certified Internetworking Expert]
- Recruiting countries: Belgium [Brussels] and the UK [Reading]
- Salary: Competitive
- Start date: Throughout 2007
- Application deadline: January 26 2007
Why choose Cisco to start your graduate technical career?
Through a combination of investment in R&D and skills development for its people Cisco is the Networking Technology Innovator.
This investment, coupled with the exposure you will get to other great technologists, means that there is no better environment for a Customer Support Engineer to develop their career: -
Technical Innovator:
$3.2 billion R&D investment
More than 1100 patents have been issued to Cisco inventors
Standards Setter:
Driving technology standards development for networking and the Internet
Cisco IOS® Software, the most widely deployed network system software
12,400 engineers working in more than 1110 labs worldwide
Skills Developer:
Commitment to training & development at all levels of the company
3 E’s Development Framework (Education, Experience)
