February 17, 2009
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision Date Comment 1.0 17-Jan-2009 Initial Public Release
Products Affected Unity Database - SQL Server 2000 - 4.0(x) Unity Database - SQL Server 2000 - 4.1(X) Unity Database - SQL Server 2000 - 4.2(X) Unity Database - SQL Server 2000 - 5.0 Unity Database - SQL Server 2000 - 7
Cisco Unity can experience a Service Outage when it runs out of disk space due to excessive SQL Logging.
On any version of Cisco Unity that runs SQL 2000, Cisco Unity 4.x through Cisco Unity 7.x, the TempLog.ldf, which is located in the \MSSQL\Data\directory, can grow very large and fill the available disk space. This is due to a known Microsoft SQL defect.
The TempLog.ldf file can grow sufficiently large and fill disk space. SQL/MSDE is not able to write to the log and causes a service outage.
Install SQL 8.00.2187 or later on ALL Cisco Unity systems in your network. Even systems that do not currently exhibit this behavior can demonstrate it in the future.
The fix is contained in SQL build 8.00.2187, which can be applied through the Server Updates Wizard (SUW).
Run SUW version 2.0(9) or later on the Cisco Unity server. These install SQL 8.00.2187.
Refer to Server Updates Wizard (SUW) Documentation for more information on SUW, as well as download locations.
Additional Best Practice Recommendation
It is important to update both Microsoft and Cisco patches on a regular basis. This helps prevent the appearance of known issues, such as the one described in this notice.
In order to use the bug ID link in this table and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description CSCsd63155 (registered customers only) SQL templog.ldf fills up available disk space, causing failsafe
For More Information
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