October 19, 2007
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.0 |
19-OCT-2007 |
Initial Public Release |
Products Affected
|
Products Affected |
Comments |
|---|---|
|
SERVER - MCS-7845-H1 |
MCS-7845-H1 and HP DL380 G4 |
|
SERVER - MCS-7845-H2 |
MCS-7845-H2 and HP DL380 G5 |
|
SERVER - MCS-7845-I1 |
MCS-7845-I1 and IBM x346 |
|
SERVER - MCS-7845-I2 |
MCS-7845-I2 and IBM x3650 |
|
SERVER - MCS-7845H-2400 |
MCS-7845H-2400 and HP DL380 G3 |
|
SERVER - MCS-7845H-3000 |
MCS-7845H-3000 and HP DL380 G3 |
|
SERVER - MCS-7845I-2400 |
MCS-7845I-2400 and IBM x345 |
|
SERVER - MCS-7845I-3000 |
MCS-7845I-3000 and IBM x345 |
|
Cisco Unified Communications Manager - 4.3.X |
ALL VERSIONS |
|
CM Windows OS - 2003.1.1 and 2003.1.2 |
|
|
CCM-CSA - CiscoCM-CSA-5.0.0.194-3.0.2-k9.exe |
Cisco Security Agent (CSA) version 3.0(2) stand-alone installation |
|
CCM-CSA - CiscoCM-CSA-5.0.0.210-3.0.3-k9.exe |
Cisco Security Agent (CSA) version 3.0(3) stand-alone installation |
|
CCM-CSA - CiscoCM-CSA-5.0.0.216-3.0.4-k9.exe |
Cisco Security Agent (CSA) version 3.0(4) stand-alone installation |
|
CCM-CSA - CiscoCM-CSA-5.0.0.217-3.0.5-k9.exe |
Cisco Security Agent (CSA) version 3.0(5) stand-alone installation |
Problem Description
During the installation of the referenced Cisco Security Agents (CSA), a registry key for memory management is reverted to a default value for the 7845 class servers running MCS OS 2003.1.1 or 2003.1.2 versions.
Background
The memory utilization is tuned on these server models to provide the proper server operation for the larger capacity call processing. These values are crucial to proper server performance and operation.
Problem Symptoms
Various symptoms can be experienced when this value is not set properly. They can include:
- Inability to log on with the proper profile
- Inability to properly install or uninstall components (such as CSA)
- Unexplained or variable OS halts (such as BSOD)
- Improper application behaviors
Workaround/Solution
A utility has been provided to correct this registry setting on the appropriate servers. If any of the referenced CSA packages have been deployed on MCS-7845 class servers with MCS OS 2003.1.1 or 2003.1.2 variants, the following steps should be performed:
-
Download and run the recovery utility on the target servers. Please go to the following link for Cisco Unified Communication Manager Utility downloads:
Unified Communications Manager Utilities (registered customers only)
-
Uninstall the current version of Cisco Security Agent.
-
Reboot the server.
-
Install the updated Cisco Security Agent (CiscoCM-CSA-5.0.0.217-3.0.6 or later). Please go to the following link for Cisco Security Agent for Unified Communications Manager software downloads:
Unified Communications Manager & Voice Apps Crypto Software (registered customers only)
Note: If CiscoCM-CSA-5.0.0.217-3.0.5 is already loaded on the server, only step 1 and 3 are needed. However, all steps can be performed without any detrimental effect.
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCsj06399 (registered customers only) |
CSA install does not change the SystemPages registry value on W2k3 |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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