October 31, 2007
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.0 |
31-OCT-2007 |
Initial Public Release |
Products Affected
|
Products Affected |
|---|
|
IBM x3650 |
|
MCS-7835-I2 |
|
MCS-7845-I2 |
|
5.1(1b) |
Problem Description
Customers installing Cisco Unified CallManager 5.1(1b) may receive error messages during boot up regarding the BIOS level.
Background
Intel has issued a new stepping of the processor contained in the referenced servers. See Intel Product Change Notification PCN 107467-00. The CPU will be shipping from the factory no later than October 31, 2007.
During the installation of Cisco Unified CallManager 5.1(1b), customer(s) may receive an error message. This occurs if either one or both of the processors in the system is a new G0 step processor AND the currently installed BIOS are not at the minimum version 1.0.6.
Problem Symptoms
If the customer powers on the IBM x3650 server, MCS-7835-I2, or MCS-7845-I2 and receives the following error message
The BIOS does not support the current stepping of Processor P0X
while installing Cisco Unified CallManager 5.1(1b), the customer(s) will need to use the instructions provided in the Workaround/Solution section. Otherwise, the update is unnecessary.
Workaround/Solution
User should initiate the documented BIOS upgrade procedure for IBM x3650 servers, MCS-7835-I2 and MCS-7845-I2 available on the Unified Communications Manager Utilities Software Download (registered customers only) page.
The procedure and associated referenced ISO image are:
IBMRecoveryProcedure-WoodcrestCPU.pdf
and
IBM-BIOS-Flasher-WoodcrestCPU-1-1-1.iso.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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