Cisco Unified Intelligent Contact Management Hosted

November 12, 2004

Products Affected

Problem Description

On November 9, 2004 Microsoft released the following security update:

MS04-039 - Important

Vulnerability in ISA Server 2000 and Proxy Server 2.0 Could Allow Internet Content Spoofing (888258)

Affected Software:

• Microsoft Internet Security and Acceleration Server 2000 Service Pack 1 and Microsoft Internet Security and Acceleration Server 2000 Service Pack 2

• Microsoft Small Business Server 2000 (which includes Microsoft Internet Security and Acceleration Server 2000)

• Microsoft Small Business Server 2003 Premium Edition (which includes Microsoft Internet Security and Acceleration Server 2000)

• Microsoft Proxy Server 2.0 Service Pack 1

For additional information on Microsoft security updates, go to the Microsoft Security page.

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy For Use of Third-Party Software and Security Updates document.

For the security updates listed in the Problem Description section of this bulletin, Cisco has assigned the update to be in the following category:

Not Applicable

MS04-039 - Vulnerability in ISA Server 2000 and Proxy Server 2.0 Could Allow Internet Content Spoofing (888258)

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure from the caveat is referenced on the Microsoft Security page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of November 10, 2004.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patch addressed in this bulletin.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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