June 23, 2004
ICM IPCC - 5.0.0 SR5 (only)
All CTI Route Points will ring busy. Agents are no longer able to control calls via the desk top.
This issue is limited to only IP Contact Center (IPCC) version 5.0 running SP 5. If changes are made to route points while calls are being processed, this issue may occur.
All of the IPCC processes will appear to be functional.
All Computer Telephony Integration (CTI) Route Points ring busy. Agents are not able to control calls via the desk top.
Workaround to avoid this issue:
To avoid this condition, add new CTI Route Points to the IPCC Enterprise product during maintenance hours.
Workaround to recover from this issue:
To recover from this condition, it will be necessary to fail over to the idle side Peripheral Gateway (PG) .
Upgrade your IPCC Enterprise product to IPCC version 5.0 SR7
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
Fast busy returned for all dialed numbers and route points
For More Information
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