Home | Skip to Content | Skip to Search | Skip to Navigation | Skip to Footer |
Worldwide [change] |Register |About Cisco
Guest

Hierarchical Navigation

NEW    

Field Notice Customer Satisfaction Survey

 

Your feedback is very important to us.  Please take a minute to complete the brief Satisfaction Survey for this Field Notice

 

Cisco 500 Series Content Engines

Some New Content Engines CE-510-K9 Do not Boot Properly


April 25, 2003

Products Affected

  • CE-510-K9

Problem Description

Some Content Engines shipped from manufacturing set to boot from floppy, but the Content Engine does not have a floppy drive, so the system cannot boot properly.

Problem Symptoms

The first boot of the Content Engine displays all of the POST messages to the console port, but stops at a blinking cursor instead of booting the ACNS image.

Workaround/Solution

  1. Boot the Content Engine with the console connected to a PC and running hyperterm.

  2. When prompted, press F1 for the Setup menu.

  3. Scroll down to the Devices and IO Ports option.

  4. Press Enter.

  5. Scroll down to Diskette Drive.

  6. Press either arrow key (right or left) to choose None.

  7. Press Esc.

  8. Scroll to Save Settings.

  9. Press Enter.

  10. Scroll to Exit Setup.

  11. Choose Yes, Save and Exit Setup Utility.

The Content Engine will restart and boot correctly.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.