Cisco ICS 7700 Series Integrated Communication Systems

Revised April 23, 2008

October 23, 2002

NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

• SPE 310

Problem Description

After installing the CallManager win-OS-upgrade-2000-2-3.exe patch on an SPE310 running Unity, Unity stops working.

Background

CallManager OS Upgrade un-installs the following:

1. Windows NT system services SMTP and NNTP, which are required for Microsoft Exchange.

2. Windows NT system service Message Queueing, which is required for Unity related services.

Problem Symptoms

The Unity application does not work after upgrading Microsoft Windows 2000 with win-OS-upgrade-2000-2-3.exe.

Workaround/Solution

To Re-install NNTP and SMTP

1. Re-install NNTP and SMTP:

   1. Click Start > Programs > Administrative Tools > Configure Your Server > Advanced > Optional Components > Start.

   2. Click IIS > Details.

   3. Select NNTP and SMTP by clicking on the appropriate check boxes.

   4. Click Next.

   5. You will be prompted with a message to Insert Disk ....

   6. Click OK > Browse > c\w2ks\servicepackfiles\i386 > ims.cab > Open > OK.

   7. Let the installation of NNTP and SMTP finish.

   8. Click Finish.

   9. Close the Windows 2000 Configure Your Server window

   10. (Optional) Click Start > Programs > Administrative Tools > Services and attempt to start the relevant MS Exchange services.

2. Re-install Message Queuing:

   1. Click Start > Programs > Administrative Tools > Configure Your Server > Advanced > Optional Components > Start.

   2. Click Message Queuing.

   3. Click OK > Next > Next > Next.

   4. You will be prompted with a message to Please insert the floppy disk with Service Pack 2.

   5. Point the browser to c:\w2ks\system32\dllcache\MQSEC.DLL.

   6. When prompted for MQLOGMGR.dll, click the Cancel button.

DDTS

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For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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