Cisco TrafficDirector

September 1, 1998

• More Field Notices

Products Affected

TrafficDirector 5.2

Problem Description

After installing the Software Module Update (SMU) that updates TrafficDirector 5.1 to 5.2, the TrafficDirector application is unable to log data to the SQL database that is used by the TrendReporter application to generate reports based on data that is stored in the SQL database.

Background

The TrafficDirector 5.2 SMU, when installed, changes the owner and permissions on the file $NSHOME/bin/dbchkd. This file is used to spawn dbsnapd processes for each device for which logging has been turned on in either the Shared or Custom property files.

Problem Symptoms

To verify this problem, perform the following steps:

1. Change the directory to $NSHOME/bin (/opt/CSCOcwsi/bin).

2. Enter ls -al dbchkd

The expected output is: -rwsr-x-r-x 1 root bin 2113536 dbchkd

After installing SMU, the output will be: -rwxr-xr-x 1 bin bin 2113536 dbchkd

If the above output is displayed, change the permissions on the dbchkd file.

Workaround/Solution

Change the permissions on the dbchkd file so that it is owned by root. To do this, enter the following commands:

chmod 4755 dbchkd
chown root dbchkd

A patch is being developed and will be posted to CCO no later than Friday September 11, 1998. When the patch becomes available, it can be found at the following URL: http://www.cisco.com/pcgi-bin/tablebuild.pl/traffic-director

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone