Support

Choose the appropriate links under the headings below to learn how to access Cisco support services and tools. The links provide step-by-step instructions and list any prerequisites that are required to obtain access.

Cisco Partner Registration

• Partner company and individual registration (PDF - 37KB)
• Associating your Cisco ID to your partner company (PDF - 37KB)
• Associating your Cisco ID to your Cisco service contracts (PDF - 37KB)

Partner-Initiated Customer Access (PICA)

• Partner Administrator Access (PDF - 36KB)
• Partner Customer Access (PDF - 36KB)

My Colleagues Tools

• Aggregate (PDF - 26KB)
  Cisco partners designate administrators from their company to perform dynamic service contracts associations to Cisco.com user profiles.
• Granular (PDF - 28KB)
  Cisco customers may designate administrators from their company to review, approve, or block access the services provided by individual service contracts

Technical Support, Software Downloads, and Product Upgrades

• Obtain access to TAC Service Request Tool, Software Downloads and Product Upgrade Tool (PDF - 34KB)

Cisco Service Contract Center

• Partner Access Check List (PDF - 34KB)

Service Order Tools

• Obtain access to SVO Submit Tool - Replacements for units (PDF - 29KB)
• Obtain access to SVO Status Tool Summary - On-line RMA/Service Order Query Tool (PDF - 29KB)