Support

Choose the appropriate links under the headings below to learn how to access Cisco support services and tools. The links provide step-by-step instructions and list any prerequisites that are required to obtain access.

Cisco Partner Registration

• Partner company and individual registration (PDF - 37KB)
• Associating your Cisco ID to your partner company (PDF - 37KB)
• Associating your Cisco ID to your Cisco service contracts (PDF - 37KB)

Partner-Initiated Customer Access (PICA)

• Partner Administrator Access (PDF - 36KB)
• Partner Customer Access (PDF - 36KB)

Service Access Management Tool

With the Service Access Management Tool, Cisco Partner/Customer administrators control who has access to the Cisco support services their company has purchased by managing who has the company's contract numbers in their Cisco.com profiles. When a contract number is in a Cisco.com profile, that individual can use it to obtain support. This tool was formerly the My Colleagues Aggregate Tool and My Colleagues Granular Tool.

Technical Support, Software Downloads, and Product Upgrades

• Obtain access to TAC Service Request Tool, Software Downloads and Product Upgrade Tool (PDF - 34KB)

Cisco Service Contract Center

• Partner Access Check List (PDF - 34KB)

Service Order Tools

• Obtain access to SVO Submit Tool - Replacements for units (PDF - 29KB)
• Obtain access to SVO Status Tool Summary - On-line RMA/Service Order Query Tool (PDF - 29KB)