Enterprises are under constant pressure to expand business capabilities, operate more efficiently, improve real-time information access, and enhance user interactions. Globalization and new business models are breaking down traditional enterprise boundaries. Analytics and regulations are complicating information processing. And new Internet capabilities are raising customer expectations and demands on user interaction.
Business must respond with a new generation of applications built for today's realities, delivering business value by making the most of the latest technologies.
The next generation of applications will integrate collaboration into business processes at new and fundamental levels and will foster new models of people working together to achieve common goals within the extended enterprise. However, such applications require a next-generation architecture. In addition to its technical capabilities, the next-generation application architecture must:
- Deliver new application and presentation models for the workspace
- Support collaboration across end-to-end business processes
- Extend current practices of service-oriented architecture (SOA) and Web 2.0 to new environments
- Support access at any time, from anywhere, on any device and take advantage of new technology opportunities
While these network-based services can greatly enhance collaborative applications, they must also deliver on an overall technology infrastructure that is easier to manage and operate. Cisco offers collaboration capabilities as robust plug-and-play services whose functions will merge into a homogeneous, intelligent network cloud that works transparently and reliably from end to end.
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