The Cisco® IAD880 Series Integrated Access Devices offer superior value to small and medium-sized businesses (SMBs) and to service providers that deliver managed services to SMBs. Loaded with integrated features and services, the Cisco IAD880 Series provides the scalability to deliver managed solutions for broadband data, packet voice, unified communications, video, security, VPNs, and Wireless LANs (WLANs)-all in one router platform.
This Solution Overview provides a high-level view of the Cisco IAD880 Series for service providers, describing how this product can help them to:
• Grow managed services revenue by up-selling additional services on the same device
• Reduce costs and time for installation of services with optimized configuration tools
• Eliminate the need for complete hardware upgrades as new services are added
• Migrate customers from older TDM-based voice solutions to packet-based voice solutions
Challenge
With few if any IT staff, most SMBs usually find it very challenging to grow their businesses, leverage new technology, respond to the needs of their employees, and improve customer responsiveness all at the same time. Cisco equips service providers to help solve many of these business challenges with a comprehensive portfolio of products and technologies specifically tailored to meet the needs and budgets of SMBs.
Until recently, adding different networking services beyond broadband data in SMB offices meant adding separate hardware and software solutions. The expense and complexity of buying and maintaining multiple solutions, often from different vendors, have been daunting challenges for early adopters.
Now with the Cisco IAD880 Series, Cisco brings an affordable alternative that is easy to deploy, maintain, and upgrade and that is expected to increase the adoption rate of managed services among SMBs. And the Cisco IAD880 Series provides flexible support for a broad variety of WAN interfaces and voice interfaces that make it even easier to custom fit a managed service solution, regardless of the existing PBX or other older equipment in the SMB network.
Business Benefits
The Cisco IAD880 Series delivers the following benefits to service providers that offer managed services:
• Increased revenue opportunities through delivery of diverse and flexible integrated services tailored to the growth opportunities of the evolving SMB market
• Increased flexibility in serving the SMB market through a wide variety of line-side and WAN interfaces that make it easier for a service provider to customize solutions to an existing network environment and to promote IP convergence through services such as IP trunking while the customer maintains a TDM infrastructure or migrates to an IP PBX at a later time
• Expanded upsell opportunities and increased average revenue per user with the ability to cost-effectively add new services and applications to the Cisco IAD880 Series to help SMB customers stay competitive. (For example, enhanced security services such as stateful inspection firewall, high-speed IPsec encryption, intrusion prevention, and content filtering can be remotely enabled by the service provider as an upsell to a basic security bundle.)
• Enhanced operational efficiencies through reducing or eliminating the need for complete hardware upgrades, warehousing, complete equipment upgrades, and the involvement of highly skilled technicians
• Easy installation and reduced operational costs made possible by the Cisco Configuration Express tool for fast auto installation and configuration, and by other technologies that simplify management and administration
• World-class support from the Cisco Global Technical Assistance Center
Benefits of the Cisco IAD880 Series for SMB customers include:
• Migration from TDM PBX to IP PBX is easy due to the many WAN and voice interfaces on the Cisco IAD880 Series, which utilizes IP or TDM trunks via Fast Ethernet, BRI, or SIP technologies. Customers can use their existing TDM PBX or migrate when they choose to an IP PBX with the managed service.
• The robust voice quality of the packet voice service helps ensure that the Cisco IAD880 Series provides the clear, robust voice quality that users have come to expect from older telephony services.
• The reliability of Cisco products, based on years of testing and deployment experience, is built into every Cisco IAD880 Series device, giving customers a business solution they can depend upon.
• Service flexibility in the multipurpose device allows service providers to add or remove service offerings in response to changing network requirements among SMB customers.
Solution
The Cisco IAD880 Series is available in four models, as shown in Table 1.
Table 1. Cisco IAD880 Series Models
Service
Model
WAN
Data Backup
LAN
Voice
Metro Ethernet
IAD881
Fast Ethernet
N/A
4 switch ports
4 FXS
2 BRI
G.SHDSL
IAD888
G.SHDSL
ISDN
4 switch ports
4 FXS
2 BRI
All models include:
• Desktop form factor with voice ports, WAN uplinks, embedded encryption acceleration, and voice digital signal processor (DSP) slots on the motherboard
• 4-port 10/100 Mbps managed switch LAN interface with optional Power over Ethernet (PoE) for the first two ports
• 802.11b/g/n option
• Four Foreign Exchange Station (FXS) or two Basic Rate Interface (BRI) voice ports
• Compatible with a wide range of industry-leading DSL access multiplexers (DSLAMs) and voice gateways
Applications
• Voice: Managed interconnect solution for migrating from time-division multiplexing (TDM) to VoIP
• Voice: Support for TDM, VoIP, and quality of service (QoS) tools; multiple call control protocols such as Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP), and H.323; diverse VoIP codecs; and BRI voice ports over ADSL or G.SHDSL
• Data: WAN, LAN, and WLAN technologies including Fast Ethernet, G.SHDSL, 10/100 Mbps switch interfaces, and 802.11n
• Security: Support for security features including firewall, Network Address Translation (NAT), IPsec VPN, Group Encrypted Transport (GET) VPN, and Intrusion Prevention Service
Deployment Scenarios
There are three deployment architectures for the Cisco IAD880 Series. It can be deployed as a TDM PBX or IP PBX interconnect, Figure 1.
Figure 1. PBX or IP PBX Interconnect Deployment
In this deployment, the customer premises equipment (CPE) provided by the service provider includes the Cisco IAD880 Series. Costs for installation and configuration are reduced with optimized Cisco configuration tools and the same devices can support various architectures, reducing the customer's capital expenditures. Management and administration of the CPE is simplified with the Cisco IOS® Software-based command-line interface (CLI) and Simple Network Management Protocol (SNMP) management information bases (MIBs).
The Cisco IAD880 Series may also be deployed to provide a managed SIP trunking IP PBX interconnect, Figure 2. For businesses with TDM environments that want the efficiencies and cost benefits of a converged IP communications solution for data and voice services, the managed SIP trunking service provides a high-quality, affordable, dependable connection for converged data and voice services. The service also minimizes the installation and configuration times when migrating from older TDM-based PSTN connections to IP, providing a converged voice and data connection as a foundation for advanced business services across all business locations.
Figure 2. Managed SIP Trunking for IP PBX Interconnect
In this deployment, the CPE provided by the service provider includes the Cisco IAD880 and Cisco Unified Communications 500 Series for Small Business.
The Cisco IAD880 Series may also be deployed to provide a hosted unified communications or IP Centrex interconnect, Figure 3. Service providers can offer reliable managed IP Centrex services for small businesses with the Cisco IAD880, which provides the LAN connectivity as well as the Survivable Remote Site Telephony (SRST) features for a high-quality, affordable, and dependable solution for converged data and voice services. The Cisco IAD880 Series requires minimal installation and configuration time, providing cost-efficiency for service providers.
Figure 3. Managed and hosted unified communications or IP Centrex Interconnect
Why Cisco?
Managed services built on Cisco integrated services platforms and solutions such as the Cisco IAD880 Series accelerate time-to-market and revenue for providers of managed services, and support diverse integrated service bundles with service features tuned to the needs of SMBs. For example, the variety of WAN and line-side interfaces provided with the Cisco IAD880 Series lets service providers promote the migration from TDM to IP voice and data and upsell many additional advanced services such as security, wireless, and unified communications, as needed. Cisco products also reduce deployment time and complexity with zero-touch provisioning while accommodating multiple deployment options, such as partnering with VARs and system integrators, to reach SMB customers more efficiently and effectively.
Cisco's proven VoIP expertise, dedication to open standards and integration of partner platforms for call control, and world-class application features in Cisco IOS Software help ensure highly efficient and scalable end-to-end multiservice network solutions.
