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Developer Support Central

General Program Information

FAQs
  1. What is the Developer Services Program?
  2. Why should I join?
  3. Is there a cost?
  4. Are there any criteria for joining the Program?
  5. How do I access the developer kits and downloads?
  6. Do I have to subscribe to the program if I don't need support?
  7. What if I want to work with an interface not supported by your program?
  8. Can I download products and product upgrades, and get product support, with my Developer Services contract number?
  9. What is the difference between the various Cisco Support Contracts?

Q. What is the Developer Services Program?

A. The Developer Services Program was created to provide formalized services and consistent support for our customers and partners who are leveraging Cisco interfaces in their development projects. Developer Services Central is the single-point access for all Cisco developer-focused information and help.

A unique Developer Services contract number is required to access our services. SmartNet and SAS/SASU contracts are for TAC supported products and software - they do not include support for developer APIs and protocols.

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Q. Why should I join?

A. Through the program, you will be able to access all available developer documentation, downloads, and customized bug-tracking reports specific to the technology-solution interface products. You will have access to our dedicated subject-matter expert engineers using Cisco's online case tracking system. You will also receive the quarterly program newsletter with the latest information on program changes and new offerings, updated interface information, common development issues and latest bugs, and any other pertinent information that would benefit you as a developer. In addition to the newsletter, we also send out Field Alerts about critical interface issues/problems so your development team can react in a timely manner.

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Q. Is there a cost?

A. There is an annual subscription fee to access the many benefits we provide in the program. You can also purchase add-on support options as needed. For details, see Program Subscription Information in the At-A-Glance section of this web site.

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Q. Are there any criteria for joining the Program?

A. Development Partners and Affiliates must belong to the Cisco Technology Developer Program. Customers who are developing internal applications may join the program at any time.

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Q. How do I access the developer kits and downloads?

A. Access to our product information does require CCO login, however many of the SDK downloads and documentation are available with just a Cisco guest level log-in ID. Follow the log-in instructions provided on the Supported Products page at
http://www.cisco.com/cgi-bin/dev_support/access_level/product_support and select the product you are working with. We also provide a link to register and set up your Guest Profile if you don't have one.

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Q. Do I have to subscribe to the program if I don't need support?

A. The subscription fee provides access to all the benefits of the program in addition to support. Without an agreement, you will have access to limited documentation and program benefits.

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Q. What if I want to work with an interface not supported by your program?

A. We are working as quickly as possible to set up the support structure for the many Cisco interfaces that are being opened up to the development community. We will keep you posted as more Supported Developer Products are added to our program umbrella through the program newsletter.

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Q. Can I download products and product upgrades, and get product support, with my Developer Services contract number?

A. Your Developer Services contract number only provides access to API-specific downloads and documentation on Developer Services Central, and developer support from our team of specialized engineers. You cannot access the Technical Assistance Center (TAC) for product support, or access the Software Download Library for product software or upgrades.

TO PURCHASE PRODUCT AND/OR UPGRADES: Contact your local Cisco Reseller Partner. Visit our website at http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp to find a reseller/partner.

(If you have been accepted in the Cisco Technology Developer Program, you may be eligible for an equipment purchase discount. Contact the CTDP at ctd_program_coordinator@cisco.com for details.)

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Q. What is the difference between the various Cisco Support Contracts?

A. FOR SUPPORT AND PRODUCT UPGRADES: Following are the available types of contracts available, and what they provide. For information about SmartNet and SAS/SASU, go to: http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2978/serv_group_home.html

Developer Services Program
(DOES NOT REQUIRE MEMBERSHIP IN CISCO TECHNOLOGY DEVELOPER PROGRAM)
1. Developer support on Cisco API's and interfaces identified on the website at http://www.cisco.com/go/developersupport
2. Annual subscription contract
3. Access to all api-related information, support and documentation
4. No product upgrades or maintenance releases
5. No support on Cisco product - product support is provided by Cisco Technical Assistance (TAC)

SmartNet
1. TAC support on a specific Cisco hardware product
2. Includes hardware upgrades, maintenance releases, replacement
3. Does not include API or development support

SAS
1. TAC support on a specific Cisco software product
2. Includes fixes, replacement
3. Access to IOS software upgrade and maintenance releases
3. NO PRODUCT UPGRADES
5. Does not include API or development support

SASU
1. Same as SAS
2. Includes software product upgrades

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Still have a question? Contact us at developer-support@cisco.com.