VG248 Error Message: Registration failed: Error: DB Config

Document ID: 107243

Updated: May 28, 2008

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Problem

Introduction

This document describes the Registration failed: Error: DB Config VG248 error message that appears every two seconds and provides the steps necessary to troubleshoot it.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco Unified Communications Manager (CallManager)
Cisco VG248

Components Used

The information in this document is based on the Cisco Unified Communications Manager (CallManager) 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

Cisco VG248 displays this error message:

WARNING: SCCP:Registration failed: Error: DB Config.

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On the Cisco Unified Communications Mananger (CallManager), the Application Event Log displays this error message:

Event Type:	Error
Event Source:	Cisco CallManager
Event Category:	None
Event ID:	3
Date:		3/30/2006
Time:		8:39:17 PM
User:		N/A
Computer:	Cisco-CCM1
Description:
Error: DeviceTransientConnection - Transient connection attempt.
  Connecting Port: 2000
  Device name [Optional].: 
  Device IP address.: 10.26.1.7
  Device type. [Optional]: 255
  Reason Code [Optional].: 6
  App ID: Cisco CallManager
  Cluster ID: Cisco-CCM1-Cluster
  Node ID: Cisco-CCM1

Explanation: A connection was established and immediately dropped before
completing registration. Incomplete registration may indicate a device is 
rehoming in the middle of registration. The alarm could also indicate a device
misconfiguration,database error, or an illegal/unknown device trying to attempt
a connection.

Recommended Action: No action is required if this event was issued as a result
of a normal device rehome..

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Solution

These error messages are displayed when one or more ports of the VG248 are enabled but are not configured in the Cisco Communications Manager (CallManager).

In order to overcome this problem, find out if any of the ports that are enabled on VG248 are not configured in the Cisco Communications Manager (CallManager). If so, disable those particular ports in the VG248.