Unified CallManager Failure to Load Large MOH Audio Source Files [Cisco Unified Communications Manager (CallManager)]

Document ID: 68980

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Unified CallManager Failure to Load Large MOH Audio Source Files

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Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Background
Symptom
Cause
Resolution
Error: Unknown CM_Media_PayloadType 262
      Problem
      Solution
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Introduction

This document describes and provides a solution for one reason why Cisco Unified CallManager fails to load large Music on Hold (MOH) audio source files.

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Unified CallManager.

Components Used

The information in this document is based on Cisco Unifed CallManager.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Background

Active server pages set a limit for the amount of time that a given page can execute. The rationale is that if a page takes too much time to execute and return results, the user becomes frustrated and presses the Stop button in the browser.

The default timeout in all versions of Internet Information Server (IIS) is set to 90 seconds. However, in the case of a file upload, the page must execute for the duration of the upload. If a user transfers information over a slow line or transfers a large quantity of information, it is easy to exceed this limit.

Symptom

A scripting error happens when you insert a new large MOH audio source file. The new MOH audio source file is successfully transcoded to ULAW.wav, ALAW.wav, G729.wav and WB.wav but fails to insert (see arrow A in Figure 1).

Figure 1—Insert New MOH Audio Source

This error message displays (see Figure 2):

Server returned HTTP response code: 500 for URL:

Figure 2—Remote Scripting Error

The ASP 0113 Script_timed_out error message is identified as this example output shows when you review the corresponding IIS error log file. The log file is located in the c:\WINNT\System32\LogFiles\W3SVC1 directory:

2006-01-30 21:46:40 10.174.129.246 - 10.174.129.246 80 GET
 /CCMAdmin/_RemoteScripts/rs_mediaresource.asp _method=updateMOHAudioSource&
_mtype=execute&pcount=10&p0=%7BB2D8F578-4C1C-4299-BF06-
45B5A102EF80%7D&p1=3&p2=ciscotac&p3=ciscotac.xml&p4=-794816657&p5=29763044&p6=null&
p7=null&p8=%5C%5C142.174.129.246%5CTFTPPATH%5C&p9=ciscotac.ULAW.wav%7Cciscotac.ALAW.
wav%7Cciscotac.G729.wav%7Cciscotac.WB.wav|-|ASP_0113|Script_timed_out 
500 0 Mozilla/4.0+(compatible;+MSIE+6.0;+Win32) -

Cause

The ScriptTimeout property specifies the maximum amount of time that a script can run before it is terminated. The error is generated when the processing time of the script exceeds the maximum value that has been designated for the ScriptTimeout property. It explains why this problem only happens when you insert large MOH audio source files.

Resolution

You can increase the time that is allowed to process ASP scripts for a particular website. Change the metabase value in IIS in order to accomplish this.

Complete these steps:

Select Start > Programs > Administrative Tools > Internet Services Manager to open Internet Services Manager.
Expand the tree and Default Web Site.
Right-click CCMAdmin under Default Web Site.
Click Properties.
Click the Home Directory tab.
Click Configuration located under Application Settings.
Click the App Options tab.

The Application Configuration window displays (see Figure 3).
Figure 3—Application Configuration

Increase the ASP Script Timeout value to a number high enough to prevent script timeouts.

In this case, the value is increased to 180 seconds (see arrow A in Figure 3) in order to load large MOH source files successfully.

If you receive an error that states the file is too large when you try to upload any audio source file that is longer than 8 seconds, it might be due to the browser you are using. The official supported browsers for Cisco Unified CallManager Administration are:

Netscape Communicator 4.X
Microsoft Internet Explorer 5 or 6

Refer to Browsing to Cisco CallManager Administration for more information.

G.711 A-law or mu-law
G.729 Annex A
Wideband

Also, make sure that it is in 8000 MHz and 16-bit sampling.

Refer to Cisco Bug ID CSCtr11072 (registered customers only) for more information.

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Updated: Feb 03, 2006

Document ID: 68980

Cisco Unified Communications Manager (CallManager)