Cisco CallManager Extended Services Administrator Guide
Configuring Cisco CallManager Extension Mobility

Table Of Contents

Configuring Cisco CallManager Extension Mobility

Rules for Configuring Cisco CallManager Extension Mobility

Managing Device Profiles

Logging In and Logging Out

Configuration Examples

Configuration Rules

Procedures for Configuring Cisco CallManager Extension Mobility

Creating a New Application User

Configuring the Cisco CRA Engine

Configuring Cisco CallManager for Cisco CallManager Extension Mobility

Preparing the User for Cisco CallManager
Extension Mobility

Logging in to Cisco CallManager Extension Mobility

Logging out of Cisco CallManager Extension Mobility

Configuring Cisco CallManager Extension Mobility


The following topics describe how to configure CiscoCallManager ExtensionMobility:

Rules for Configuring CiscoCallManager ExtensionMobility.

Procedures for Configuring CiscoCallManager ExtensionMobility

This chapter also includes information for you to give CiscoCallManager ExtensionMobility users. See the "Preparing the User for CiscoCallManager ExtensionMobility" section .

Rules for Configuring Cisco CallManager Extension Mobility

It is important to understand how device profiles work with CiscoCallManager ExtensionMobility in order to configure the service correctly.

This section discusses the following topics:

Managing Device Profiles

Logging In and Logging Out

Configuration Examples

Configuration Rules

Managing Device Profiles

A device profile is made up of a set of attributes (services and/or features) associated with a particular device. Device profiles include name, description, phone template, add-on modules, directory numbers, subscribed services, and speed dial information.

You can think of the device profile as a device which is not yet physically embodied. It has all the properties of a device except those which are explicitly tied to a device, like MAC address or directory URL, for example.

When a device profile has been loaded onto a device, that device adopts the attributes of that device profile. A device can adopt a device profile when there is no user logged in (that is, when a device is first initialized and when a user logs out) or when a user logs in.

There are two types of device profiles: autogenerated device profiles and user device profiles.

Autogenerated Device Profile

An autogenerated device profile generates when you update the phone settings and choose a current setting to generate an autogenerated device profile. An autogenerated device profile represents a snapshot of an existing device's configuration.

The autogenerated device profile associates with a specific phone to be the logout device profile. That is, when a logout command for a device is received, this is the profile loaded onto a device.

An autogenerated device profile cannot be associated with a user. An autogenerated device profile can only be loaded onto a device when there is no user logged in. You can modify the autogenerated device profile, but not delete it.

User Device Profile

You can assign a user device profile to a user so that when a user logs in or out of a device, the corresponding user device profile is loaded onto that device. Devices can adopt user device profiles when a user logs into a device or when there is no user logged in.You can modify, or delete a user device profile in the Cisco CallManager administration pages.

Logging In and Logging Out

When a user logs in, the current configuration of a device is replaced by a particular user device profile.

When a user logs out, the current configuration of a device (the user default device profile) is replaced by the logout profile.

Cisco CallManager Extension Mobility supports only one login at a time on a device. Subsequent logins will fail.

You cannot log out of a device which does not have anyone logged in.

Configuration Examples

This section describes different scenarios using CiscoCallManager ExtensionMobility:

Scenario 1: All Users have Cisco CallManager Extension Mobility

Scenario 2: Mixed Configuration

Scenario 3: Mixed Configuration

Scenario 1: All Users have Cisco CallManager Extension Mobility

In a typical CiscoCallManager ExtensionMobility scenario, all employees are users of CiscoCallManager ExtensionMobility. The users are configured to have a default device profile and they do not control their individual phones. They must log into a phone before they can use it as their extension.

Employees have access to common devices, such as lobby phones, conference room phones, and cubicle phones that are meant to be shared.

When users go to the Cisco Phone User Options web pages to change their services or speed dials, they can select only their default device profiles from the "Select a device to configure" drop-down menu. Any changes users make to their services follows them to any phone they log into.


Note In this scenario, users cannot modify settings for an individual phone.


This is a recommended configuration.

Scenario 2: Mixed Configuration

In this configuration, each user has a phone assigned to him. Each user has a device profile too which follows him on every device he logs into. Each user has access to common devices, such as lobby phones, conference room phones, and cubicle phones that are meant to be shared.


Note In this scenario, no one is allowed to use anyone else's phone.


This is a recommended configuration.

Scenario 3: Mixed Configuration

In this scenario, some employees may have a regular desk phone and other users can log into this phone.

This is not a recommended configuration for CiscoCallManager ExtensionMobility for the following reasons.

When a device is configured for CiscoCallManager ExtensionMobility, a snapshot of that device is taken which is used as a profile after a user logs off that device.

With CiscoCallManager ExtensionMobility enabled on Tom's personal extension, Tom goes to his Cisco Phone User Options web pages to configure services. He has two options from the "Select device to configure" drop-down menu: the device (the office phone) he controls or the Default Device Profile.

If Tom selects his office phone and it is a device which a user controls, Tom can add services such as speed dials or Cisco stock price display. If Dick logs into that phone, Dick's default device profile is loaded onto that phone. When Dick logs off, the snapshot profile, without the speed dials and Cisco stock price display, is loaded on the phone.

If Tom selects his Default Device Profile from the "Select device to configure" down-down menu, the changes that he makes to this profile will appear only on the phone on which he logs into immediately after making the change and not on the device he controls.

Configuration Rules

To avoid problems deploying CiscoCallManager ExtensionMobility, be sure to follow these configuration rules:

If you want to enable all phones within your CiscoCallManager cluster for CiscoCallMangerExtensionMobility, you must not allow the users to control these devices. That is, when a user goes to the Cisco IP Phone User Options web page to change his services, he can only select "Default Device Profile" from the "Select a device to configure" drop-down list. He cannot modify the settings for an individual phone.

If there is a device which a particular user controls, for example, his office phone, you must not allow anyone else to log into that device.


Note The administrator can change the services for a phone in the CiscoCallManager Administration page. After making the changes, if he updates on the main page (not the pop up menu) the administrator is prompted to reset the phone for the changes to take affect. Then, the new snapshot is stored as the logout profile.



Note It is recommended that each user of CiscoCallManager ExtensionMobility log into his phone at the beginning of the work day. This ensures that his default device profile is loaded on his phone. He can make changes to this profile and it will follow him where he logs in.


Procedures for Configuring Cisco CallManager Extension Mobility

Perform the following procedures to configure Cisco CallManager Extension Mobility.


Caution For successful configuration of CiscoCallManagerExtensionMobility, perform all the procedures in the order shown and follow all steps thoroughly.


1. Creating a New Application User

2. Configuring the CiscoCRAEngine

a. Adding the LoginApplication

b. Adding the LogoutApplication

c. Adding the LoginApplicationTrigger

d. Adding the LogoutApplicationTrigger

3. Configuring CiscoCallManager for CiscoCallManager ExtensionMobility

a. Adding the Login Service

b. Adding the Logout Service

c. Setting the Service Parameters

d. Creating the Default Device Profile for a User

e. Associating a User Device Profile to a User for CiscoCallManager ExtensionMobility

f. Configuring the Cisco IP Phones for CiscoCallManagerExtensionMobility

4. Setting up Anonymous Access on IBM-340 platforms

This section also includes information to give CiscoCallManager ExtensionMobility users. See the "Preparing the User for CiscoCallManager ExtensionMobility" section .

Creating a New Application User

To create a new application user for CiscoCallManagerExtensionMobility, perform the following steps:

Procedure


Step 1 On the Cisco CallManager server, choose Start>Programs>CiscoCallManager3.1>CallManagerAdministration.

You can also connect to the Cisco CallManager server by using the following URL:

http :// servername/ ccmAdmin

where servername is the DNS name or IP address of your Cisco CallManager server.

You will be prompted to enter the network password.

Step 2 Choose User>AddaNewUser.

Step 3 At the Add a New User screen, enter the first name (for example, extension), last name (for example, mobility), and UserID (for example, emapplication ).

Step 4 At the User Password and Confirm Password fields, enter a password of your choice.

Step 5 At the PIN field, enter a numeric Personal Identification Number (PIN) of your choice. Confirm the PIN number.

Step 6 To save your changes and add the user, click Insert.

Step 7 In the User Information page, select Extension Mobility from the left pane (see Figure3-1).

Figure 3-1 Adding Cisco CallManager Extension Mobility for the User

A new User Information page displays.

Step 8 Scroll down the User Information page. At the Enable Authentication Proxy Rights check box, click Enabled (see Figure3-2).

Step 9 Click Update.

Figure 3-2 Enabling Authentication Proxy Rights


Related Topics:

Configuring CiscoCallManager ExtensionMobility

Configuring the CiscoCRAEngine

Configuring the Cisco CRA Engine

To configure the Cisco Customer Response Application (CRA) Engine for CiscoCallManagerExtensionMobility, perform the following procedures:

1. Adding the LoginApplication

2. Adding the LogoutApplication

3. Adding the LoginApplicationTrigger

4. Adding the LogoutApplicationTrigger

Adding the Login Application

To add the Logi n Application for Cisco CallManager Extension Mobility, perform the following steps:

Procedure


Step 1 Connect to the application server by using the following URL:

http :// servername/ AppAdmin

where servername is the DNS name or IP address of your Cisco  Customer  Response  Application  Engine (Cisco  CRA  Engine).

Step 2 Click Generic Applications.

The Application page displays.

Step 3 On the Application page, click Add new application.

Step 4 In the Application Name field, enter any name for the application (for example, Login ).

Step 5 At the Cisco Script Application Configuration page, use the drop-down arrow and select the hotel.aef script. The system populates the script name with hotel.aef, as shown in Figure3-3.

Figure 3-3 Selecting the Login Application

Step 6 Click Next.

Step 7 In the Application ID field, enter a unique Application Identifier between 1 and 50.

Step 8 In the Maximum Number of Sessions field, enter the number of concurrent HTTP sessions between 1 and 50.

Step 9 At the Enabled field, enter Yes.

Step 10 Enter the following parameters: the user name and password of the user you created in the "Creating a New Application User" section .

See Figure 3-4 .

Step 11 Click Update.

Figure 3-4 Adding the Login Application


Related Topics:

Creating a New Application User

Adding the LogoutApplication

Adding the Logout Application

To add the Logout Application for Cisco CallManger Extension Mobility, perform the following steps:

Procedure


Step 1 On the Application Administration page, click Generic Applications. This takes you to the Application page.

Step 2 On the Application page, click the Add new application link.

Step 3 In the Application Name field, enter any name for the application (for example, Logout).

Step 4 At the Cisco Script Application Configuration page, use the drop-down arrow and select the hotelOut.aef script. The system populates the script name with hotelOut.aef (see Figure3-5).

Figure 3-5 Selecting the Logout Application

Step 5 Click Next.

Step 6 In the Application ID field, enter a unique Application Identifier between 1and50.

Step 7 In the Maximum Number of Sessions field, enter the number of concurrent HTTP sessions between 1and50.

Step 8 At the Enabled field, enter Yes.

Step 9 Enter the following parameters: the user name and password of the user you created in Creating a New Application User. (See Figure3-6.)

Step 10 Click Update.

Figure 3-6 Adding the Logout Application


Related Topics:

Adding the LoginApplication

Adding the LoginApplicationTrigger

Adding the Login Application Trigger

To add the Extension Mobility Login Application Trigger, perform the following steps:

Procedure


Step 1 On the Application Administration page, click the HTTP Triggers link.

Step 2 Click Add new HTTP Trigger.

Step 3 At the Trigger Name field, enter a trigger (for example, /login).


Tips Be sure to start your Trigger Name with a backward slash: "/".


Step 4 Select the application you created in the "Adding the Login Service" section (for example, Login).

Step 5 In the Maximum Number of Sessions field, enter the number of concurrent HTTP sessions between 1 and 50.

Step 6 At the Enabled field, click Yes (see Figure3-7).

Figure 3-7 Adding the Login Application Trigger

Step 7 Click Update.

Step 8 Click Return to Main Menu.


Related Topics:

Adding the LogoutApplication

Adding the LogoutApplicationTrigger

Adding the Logout Application Trigger

You add the Extension Mobility Logout Application Trigger the same way you added the Login Application Trigger. Perform the following steps:

Procedure


Step 1 On the Application Administration page, click the HTTP Triggers link.

Step 2 Click Add new HTTP Trigger.

Step 3 At the Trigger Name field, enter a trigger (for example, /logout).


Tips Be sure to start your Trigger name with a backward slash: "/".


Step 4 Select the application you created in the "Adding the Logout Service" section (for example, Logout).

See Figure 3-8 .

Figure 3-8 Adding the Logout Application Trigger

Step 5 In the Maximum Number of Sessions field, enter the number of concurrent HTTP sessions between 1and50.

Step 6 At the Enabled field, enter Yes.

Step 7 Click Update.

Step 8 Click Return to Main Menu.


Related Topics:

Adding the LoginApplicationTrigger

Configuring CiscoCallManager for CiscoCallManager ExtensionMobility

Configuring Cisco CallManager for Cisco CallManager Extension Mobility

To configure Cisco CallManager for ExtensionMobility, perform the following procedures:

1. Adding the Login Service

2. Adding the Logout Service

3. Setting the Service Parameters

4. Creating the Default Device Profile for a User

5. Associating a User Device Profile to a User for CiscoCallManager ExtensionMobility

6. Configuring the Cisco IP Phones for CiscoCallManagerExtensionMobility

Adding the Login Service

To add the Login Service for Cisco CallManager Extension Mobility, perform the following steps:

Procedure


Step 1 On the Cisco CallManager server, choose Start>Programs>CiscoCallManager3.1>Administration.

Step 2 Select Feature.

Step 3 Use the drop-down arrow to select Cisco IP Phone Services.

Step 4 At the Service Name field, enter a name for the service which will identify it for the user (for example, Login).

Step 5 At the Service URL field, enter the IP address of the application engine and the HTTP trigger you created in Step 3 of the "Adding the LoginApplication" section (for example, http://AppServerIP: 8080/login).


Caution The URL is case-sensitive. Make sure you enter the exact name you entered for the Login Application Trigger.



Tips Always use port 8080.


See Figure3-9.

Figure 3-9 Adding the Login Service

Step 6 Click Insert and click Update.


Related Topics:

Adding the LoginApplicationTrigger

Adding the Logout Service

Setting the Service Parameters

Adding the Logout Service

To add the Logout Service for Cisco CallManager Extension Mobility, perform the following steps:

Procedure


Step 1 On the CiscoCallManager3.1>Administration page, select Feature.

Step 2 Use the drop-down arrow to select Cisco IP Phone Services.

Step 3 At the Service Name field, enter a name for the service which will identify it for the user (for example, Logout).

Step 4 At the Service URL field, enter the IP address of the application engine and the HTTP trigger you created in Step 3 of Adding the LogoutApplication (for example, http://AppServerIP: 8080/logout).


Caution The URL is case-sensitive. Make sure you enter the exact name you entered for the Logout Application Trigger.



Tips Always use port 8080.


See Figure3-10.

Figure 3-10 Adding the Logout Service

Step 5 Click Insert and click Update.


Related Topics:

Adding the Login Service

Setting the Service Parameters

Setting the Service Parameters

Setting the Service Parameters in the CallManager Service Parameters Configuration page allows you to define the maximum login time and the multi login behavior for Cisco CallManager Extension Mobility.

Maximum Login Time

At the Enforce Maximum Login Time, set True or False. True indicates you wish to define a maximum login time.

At the Maximum Login Time field, enter the maximum login time. This is a system-wide maximum time specified for logins. After this time, the system automatically logs out the device.


Note The automatic logout service is used for all logins if a system maximum login time is specified. Each login will then have an automatic logout set up for the maximum duration.


Multi Login Behavior

At the Multi Login Behavior field, select one of the following options:

Multiple Logins Allowed: A user can log into more than one device at a time.

Multiple Logins Not Allowed: The second and subsequent login attempts after a user logs in once successfully will fail.

Auto Logout: When a user logs into a second device, they are automatically logged out of the first device.

The default value is Multiple Logins Not Allowed.

To set the Service Parameters for Cisco CallManager Extension Mobility, perform the following steps:

Procedure


Step 1 On the CiscoCallManager3.1>Administration page, select Service > Service Parameters.

The Service Parameters Configuration page displays

Step 2 From the pull-down menu, select the server address of your Cisco CallManager.

A new Service Parameters Configuration page displays.

Step 3 From the Services list box on the left side of the page, choose Cisco Extension Mobility (see Figure3-11).

Figure 3-11 Selecting the Logout Service

A new Service Parameters Configuration page displays.

Figure 3-12  shows the Service Parameters screen, with the service parameter information entered.

Figure 3-12 Setting the Service Parameters

Step 4 At the Login Service Enabled field, select True to enable the user login service.
The default value is True. Selecting false disables the user login service.

Step 5 At the Enforce Maximum Login Time, set True or False.
If you select True, the service logs a user out of a device automatically after a maximum login time.
The default value is False.

Step 6 At the Maximum Login Time field, enter the maximum login time (Hours:Minutes) from 1 to 168:00 (one minute to one week).
The default value is 8:00 (8 hours).

Step 7 At the Multi Login Behavior field, select one of the following responses:

Multiple Logins Allowed: A user can log into more than one device at a time.

Multiple Logins Not Allowed: The second and subsequent login attempts after a user successfully logs in once will fail.

Auto Logout: After a user logs into a second device, he is automatically logged out of the first device.
The default value is Multiple Logins Not Allowed.

Step 8 Click Update.


Related Topics:

Adding the Login Service

Adding the Logout Service

Creating the Default Device Profile for a User

Creating the Default Device Profile for a User

The Default Device Profile contains attributes such as name, description, phone template, add-on modules, directory numbers, subscribed services, and speed dial information.


Note Before proceeding, you must have a device profile name and phone button template(s) configured. Refer to the Cisco CallManager Configuration Guide.


To add a default device profile for a new user of Cisco CallManager Extension Mobility, follow these steps:

Procedure


Step 1 On the Cisco CallManager Administration page, choose Device>DeviceProfile.
The page refreshes to the Find and List Device Profiles Page.

Step 2 Choose the Add a New User Device Profile link in the upper right-hand corner.
The User Device Profile Configuration page displays.

Step 3 At the User Device Profile Name field, enter a name of your choice for the device profile. This text can be anything that describes this particular user device profile.

Step 4 In the Phone Button Template field, for both the CiscoIPPhoneModels 7960 and 7940, select Default 7960 from the Phone Button Template drop-down list. The default applies to both CiscoIPPhones. See Figure3-13.

Figure 3-13 Associating a User Device Profile to a User

Step 5 You can configure one or two Cisco IP Phone Expansion modules for this device profile by choosing from the add-on module drop-down lists.


Note You may view a phone button list at any time by choosing the View button list link next to the phone button template fields. A separate window pops up, displaying the phone buttons for that particular expansion module.


Step 6 Click Insert.

The Directory Number Configuration page appears.

Step 7 At the Directory Number field, enter the directory number and click Insert.

Step 8 The following prompt appears: The Directory Number has been assigned to the current device. Click OK to return to the current device.

Click OK.

Step 9 The page refreshes back to the User Device Profile Configuration page for this device profile.

On the User Device Profile Configuration page, select Update service.

Step 10 To update services, select the service which you added in the "Adding the Logout Service" section .

Step 11 Click Continue.

Step 12 Click Subscribe.


Related Topics:

Adding the Logout Service

Associating a User Device Profile to a User for CiscoCallManager ExtensionMobility

Associating a User Device Profile to a User for Cisco CallManager Extension Mobility

A User Device Profile is associated in the same way that physical devices are associated, starting with the User Global Directory. To associate a user device profile to a user for CiscoCallManagerExtensionMobility, follow these steps:

Procedure


Step 1 On the Cisco CallManager Administration page, choose User>AddaNewUser.

Step 2 At the Add a New User screen, enter the first name (for example, jean), last name (for example, brody), and UserID (for example, jbrody).

Step 3 At the User Password and Confirm Password fields, enter a password of your choice.

Step 4 At the PIN field, enter a numeric Personal Identification Number (PIN) of your choice. Confirm the PIN number.

Step 5 To save your changes and add the user, click Insert.

Step 6 From the left pane, select Extension Mobility (see Figure3-14).

Figure 3-14 Associating a User Device Profile to a User

Step 7 Click Select Profiles to display the profile that you created in the "Creating the Default Device Profile for a User" section .

Step 8 Scroll and click on the box next to the default profile to select the appropriate profile.


Note The first profile checked becomes the default profile.


Step 9 Click Update.


Related Topics:

Creating the Default Device Profile for a User

Configuring the Cisco IP Phones for CiscoCallManagerExtensionMobility

Configuring the Cisco IP Phones for Cisco CallManager Extension Mobility

To configure the Cisco IP phone for Cisco CallManager Extension Mobility, follow these procedures:

Configuring the Cisco IP Phone Models 7960 and 7940

Subscribing to the CiscoCallManagerLoginService

Configuring the Cisco IP Phone Models 7960 and 7940

To configure a new or an existing Cisco IP Phone Model 7960 or 7940 for Cisco CallManager Extension Mobility, follow these steps:

Procedure


Step 1 On the Cisco CallManager Administration page, choose Device > Phone.

The Find and List Phones page displays.

Step 2 To configure an existing phone, perform the following steps:

a. Choose the fields you want to use to locate a phone. See the Cisco  CallManager Administration Guide for more information.


Note To find all phones registered in the database, choose Device Name from the list of fields, and choose "is not empty' from the list of patterns; then, click Find.


A list of devices matching the criteria appears.

b. Select the box next to the device you want to configure and click on the device.

c. Proceed to Step 4.

Step 3 To configure a new phone, perform the following steps:

a. Click Add a New Phone in the top right corner.

The Add a New Phone page displays.

b. Use a drop-down arrow to select your phone type: Cisco 7960 or Cisco 7940.

c. Click Next.

d. Proceed to Step 4.

Step 4 The Phone Configuration page displays (see Figure3-15).

Figure 3-15 Configuring a Phone for Cisco CallManager Extension Mobility

At the Phone Configuration page, enter the Media Access Control (MAC) address of the phone.


Note The MAC address of the phone can be found on the back of the unit on the label next to the word MAC. It can also be found by using the Settings button on the Phone (79XX), then selecting Network Configuration. Under 3 MAC Address, the phone's MAC address appears.


Step 5 Fill in the remaining parameters as required.

Step 6 Click Insert when you are finished.

Step 7 You will see a pop-up prompt: The phone has been inserted in the database. Would you like to add a directory number for line 1 of the phone now.

Click OK.

The Directory Number Configuration page displays.

Step 8 Enter the DN of the phone you are configuring at the Directory Number field.

Step 9 Click Insert.

Step 10 Click Update.

Step 11 You will see a pop-up prompt: Reset the phone to have the changes take effect.
Click OK.

Step 12 Proceed to the "Subscribing to the CiscoCallManagerLoginService" section .


Subscribing to the Cisco CallManager Login Service

To subscribe to the Cisco CallManager Login Service, follow these procedures:

Procedure


Step 1 On the Cisco CallManager Phone Configuration page, select Update Services.

Step 2 From the drop-down arrow, select the service (for example, login) which you added in the "Adding the Login Service" section .

Step 3 Click Continue.

Step 4 Click Subscribe. Close the window.

Step 5 On the Cisco CallManager Phone Configuration page, scroll down to the bottom of the page. Click the check box to Enable Extension Mobility Feature (see Figure3-16).

Figure 3-16 Enabling Extension Mobility

Step 6 At the Log Out Profile field, select Use Current Device Settings.

This creates an Autogenerated Device Profile as the default device profile. When a logout is executed, the current configuration (the User Device Profile) is replaced by the Autogenerated Device Profile (the default device profile).

See the "Rules for Configuring Cisco CallManager Extension Mobility" section   for information about configuring device profiles.

Step 7 The remaining fields show the current device information regarding the login status of the device: Log in UserID; Log In Time; Log Out Time.

Step 8 Click Update.


Related Topics:

Configuring the Cisco IP Phones for CiscoCallManagerExtensionMobility

Preparing the User for CiscoCallManager ExtensionMobility

Setting up Anonymous Access on IBM-340 platforms

If you are configuring CiscoCallManagerExtendedServices on an IBM-340 platform, make sure that the system is set to allow anonymous access to the Login Service web site. If your system is not set to allow anonymous access, you may encounter a Login Server Connection Error when attempting to log in to the phone.

To allow anonymous access, set the IIS to control the password. Perform the following steps:

Procedure


Step 1 On the CiscoCallManager server, choose
Start >Programs>Administrative Tools >Internet Services Manager.

Step 2 Expand the tree on the left side of the page: machine name>Default Web Site>LoginService

Step 3 Right click LoginService in the left pane and select Properties.

Step 4 Click the Directory Security tab.

Step 5 Under Anonymous access and authentication control, click the Edit button.

Step 6 Make sure that Anonymous access is checked. Click Edit for the account used for anonymous access.

Step 7 Verify that "Allow IIS to control password" is checked.

Step 8 Click OK.

Step 9 Click OK.

Step 10 Close Internet Services Manager.


Preparing the User for Cisco CallManager
Extension Mobility

Once you have configured the system for Cisco CallManager Extension Mobility, provide the phone user with the following information:

notification of the feature's availability

the name you have given the login service and logout service for Cisco CallManager Extension Mobility (for example, login service and logout service)

their password, UserID and PIN

the URL for the Cisco IP Phone Menu Options web page for the user to change their password and PIN

instructions on logging in and logging out, including any information on Service Parameters you have set defining login and logout (see Setting the Service Parameters)

You can provide the following procedures to the phone user to enable them to use the Cisco CallManager Extension Mobility feature:

Logging in to CiscoCallManager ExtensionMobility

Logging out of CiscoCallManagerExtensionMobility

Logging in to Cisco CallManager Extension Mobility

To log in to Cisco CallManager Extension Mobility, perform the following steps:

Procedure


Step 1 From a Cisco IP 7960/7940 Phone, press the services button.

Step 2 From the list of displayed services, select the login service defined by your administrator for Cisco CallManager Extension Mobility (for example, login service).

Step 3 The phone prompts you to enter your UserID and Personal Identification Number (PIN).

Step 4 Click Submit to access your login service or click Cancel to exit.

The phone adopts your user device profile information such as directory number(s), speed dials and services.


Note Your administrator provides you with your password, UserID, PIN, and the URL for your Cisco IP Phone User Options web page. To change your password and PIN, go to the web page and follow the instructions.


Step 5 Proceed with using the phone.


Logging out of Cisco CallManager Extension  Mobility

To log out of Cisco CallManager Extension Mobility, perform the following steps:

Procedure


Step 1 From a Cisco IP 7960/7940 Phone, click on the Services button.

Step 2 From the list of displayed services, select the logout service defined by your administrator for Cisco CallManager Extension Mobility (for example, logout service).

Step 3 The phone returns to its original user device profile.