Document ID: 107347
Updated: Jun 21, 2008
Contents
Introduction
This document describes the IP Communicator error message: There are no compatible sound devices installed on this computer and provides the steps necessary to troubleshoot it.
Prerequisites
Requirements
Cisco recommends that you have knowledge of the Cisco IP Communicator.
Components Used
The information in this document is based on the Cisco IP Communicator Version 2.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
When you installed the IP Communicator on a machine, it did not recognize the sound card installed in that computer.
The Audio Tuning Wizard shows nothing in the drop-down selection boxes, and, when the IP Communicator is launched, it gives a message that states There are no compatible sound devices installed on this computer .
Solution
This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.
In order to overcome this problem, perform one of these tasks:
-
Use a USB headset that is recognized by the IP Communicator.
-
Upgrade to the latest version of the IP Communicator; refer to IP Communicator System Software
( registered customers
only).
Related Information
Open a Support Case 
(Requires a Cisco Service Contract.)
Related Cisco Support Community Discussions
The Cisco Support Community is a forum for you to ask and answer questions, share suggestions, and collaborate with your peers.
Refer to Cisco Technical Tips Conventions for information on conventions used in this document.