Document ID: 116191
Updated: Jun 13, 2013
Contributed by Scott Hills, Cisco TAC Engineer.
This document describes the error messages that might appear when you use the Gather Unity System Information tool in Unity, and also describes solutions to those errors. When the tool is used, you might encounter these messages:
TCPChimney: Enabled - Warning may cause MAPI delay issues
RSS: Enabled - Warning may cause MAPI delay issues
Cisco recommends that you download the latest version of Gather Unity System Information from CiscoUnityTools.com.
The information in this document is based on Cisco Unity.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
When you use the Gather Unity System Information tool in Unity, Messaging Application Programming Interface (MAPI) delay issue error messages appear.
Disable the TCP Chimney and Really Simple Syndication (RSS) on the Unity server.
- Open the CLI window.
- Enter the command.
- Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters.
- Locate EnableTCPChimney and enter "0" for the value. Click OK in order to save the value.
- In the same path, locate EnableRSS and enter "0" for the value. Click OK in order to save the value.
- Exit the registry.
- Reboot the Unity server.
In order to verifiy the modifications, use the Gather Unity System Information tool again and ensure that these messages appear:
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